Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 396 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) a sticky, messy table (b) arguing with a buyer (c) greeting with a smile (d) serving friends first
2. 2.Which of these is poor customer service? (a) a tidy stall table (b) greeting with a smile (c) sorry for a long wait (d) dirty hands with food
3. 3.🔍 Which is the odd one out? (a) saying thank you (b) a tidy stall table (c) listening to complaints (d) chatting on the phone
4. 4.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
5. 5.Which of these is good customer service? (a) a clear price board (b) hiding the prices (c) ignoring a customer (d) a sticky, messy table
6. 6.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
7. 7.🔍 Which is the odd one out? (a) saying thank you (b) sorry for a long wait (c) arguing with a buyer (d) greeting with a smile
8. 8.True or false: “counting change wrongly” is good customer service. (a) False (b) True
9. 9.🔍 Which is the odd one out? (a) counting change wrongly (b) a tidy stall table (c) greeting with a smile (d) saying thank you
10. 10.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) laugh at them (d) argue with them
11. 11.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) buyers come back (d) it costs a lot
12. 12.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
13. 13.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) keep it quietly (c) blame the buyer (d) close the stall
14. 14.🔍 Which is the odd one out? (a) hiding the prices (b) listening to complaints (c) saying thank you (d) giving correct change
15. 15.🔍 Which is the odd one out? (a) chatting on the phone (b) hiding the prices (c) a clear price board (d) rude replies
16. 16.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
17. 17.Which of these is good customer service? (a) rude replies (b) counting change wrongly (c) hiding the prices (d) giving correct change
18. 18.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) take a break (d) serve them in turn
19. 19.Which of these is poor customer service? (a) rude replies (b) clean, covered food (c) listening to complaints (d) sorry for a long wait
20. 20.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
21. 21.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
22. 22.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
23. 23.Which of these is good customer service? (a) ignoring a customer (b) rude replies (c) arguing with a buyer (d) listening to complaints
24. 24.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) tell them to go (d) argue
25. 25.True or false: “listening to complaints” is poor customer service. (a) True (b) False
26. 26.🔍 Which is the odd one out? (a) dirty hands with food (b) greeting with a smile (c) giving correct change (d) clean, covered food
27. 27.Which of these is poor customer service? (a) greeting with a smile (b) giving correct change (c) arguing with a buyer (d) sorry for a long wait
28. 28.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
29. 29.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
30. 30.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
31. 31.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
32. 32.Which of these is good customer service? (a) sorry for a long wait (b) dirty hands with food (c) counting change wrongly (d) hiding the prices
33. 33.True or false: “chatting on the phone” is good customer service. (a) False (b) True
34. 34.Which of these is good customer service? (a) ignoring a customer (b) rude replies (c) a tidy stall table (d) arguing with a buyer
35. 35.🔍 Which is the odd one out? (a) listening to complaints (b) giving correct change (c) sorry for a long wait (d) rude replies
36. 36.Which of these is poor customer service? (a) clean, covered food (b) sorry for a long wait (c) greeting with a smile (d) a sticky, messy table
37. 37.🔍 Which is the odd one out? (a) arguing with a buyer (b) a tidy stall table (c) a sticky, messy table (d) serving friends first
38. 38.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
39. 39.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
40. 40.True or false: “clean, covered food” is poor customer service. (a) True (b) False

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