Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 397 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) ignoring a customer (b) serving friends first (c) a clear price board (d) rude replies
2. 2.Which of these is good customer service? (a) giving correct change (b) hiding the prices (c) a sticky, messy table (d) chatting on the phone
3. 3.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) ignore it (d) thank them and note it
4. 4.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
5. 5.🔍 Which is the odd one out? (a) serving friends first (b) a clear price board (c) fixing mistakes quickly (d) giving correct change
6. 6.True or false: “a tidy stall table” is good customer service. (a) False (b) True
7. 7.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
8. 8.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
9. 9.True or false: “rude replies” is poor customer service. (a) False (b) True
10. 10.Which of these is good customer service? (a) counting change wrongly (b) dirty hands with food (c) ignoring a customer (d) sorry for a long wait
11. 11.Which of these is good customer service? (a) greeting with a smile (b) rude replies (c) ignoring a customer (d) counting change wrongly
12. 12.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) serve them in turn (d) take a break
13. 13.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
14. 14.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
15. 15.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) argue with them (d) say sorry, add sugar
16. 16.True or false: “saying thank you” is good customer service. (a) False (b) True
17. 17.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
18. 18.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
19. 19.Which of these is good customer service? (a) saying thank you (b) a sticky, messy table (c) rude replies (d) arguing with a buyer
20. 20.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) buyers come back (d) it costs a lot
21. 21.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
22. 22.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) listening to complaints (c) counting change wrongly (d) a clear price board
23. 23.True or false: “counting change wrongly” is good customer service. (a) True (b) False
24. 24.🔍 Which is the odd one out? (a) rude replies (b) saying thank you (c) giving correct change (d) a tidy stall table
25. 25.Which of these is poor customer service? (a) listening to complaints (b) a clear price board (c) a tidy stall table (d) rude replies
26. 26.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
27. 27.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) keep it quietly (c) close the stall (d) blame the buyer
28. 28.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
29. 29.Which of these is poor customer service? (a) a clear price board (b) arguing with a buyer (c) sorry for a long wait (d) a tidy stall table
30. 30.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
31. 31.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
32. 32.True or false: “giving correct change” is good customer service. (a) False (b) True
33. 33.Which of these is poor customer service? (a) giving correct change (b) counting change wrongly (c) a tidy stall table (d) sorry for a long wait
34. 34.True or false: “a clear price board” is poor customer service. (a) True (b) False
35. 35.Which of these is poor customer service? (a) a clear price board (b) a tidy stall table (c) ignoring a customer (d) greeting with a smile
36. 36.Which of these is poor customer service? (a) saying thank you (b) a sticky, messy table (c) a tidy stall table (d) giving correct change
37. 37.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) a sticky, messy table (b) giving correct change (c) ignoring a customer (d) hiding the prices
39. 39.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
40. 40.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service

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