Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 398 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) giving correct change (b) chatting on the phone (c) counting change wrongly (d) rude replies
2. 2.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) rude replies (c) greeting with a smile (d) giving correct change
3. 3.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
4. 4.🔍 Which is the odd one out? (a) dirty hands with food (b) ignoring a customer (c) saying thank you (d) chatting on the phone
5. 5.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
6. 6.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
7. 7.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
8. 8.🔍 Which is the odd one out? (a) listening to complaints (b) a clear price board (c) greeting with a smile (d) arguing with a buyer
9. 9.Which of these is poor customer service? (a) sorry for a long wait (b) dirty hands with food (c) fixing mistakes quickly (d) greeting with a smile
10. 10.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) serve them in turn (d) take a break
11. 11.🔍 Which is the odd one out? (a) a tidy stall table (b) clean, covered food (c) ignoring a customer (d) fixing mistakes quickly
12. 12.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) blame the buyer (d) keep it quietly
13. 13.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
14. 14.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
15. 15.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
16. 16.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
17. 17.Which of these is good customer service? (a) dirty hands with food (b) counting change wrongly (c) serving friends first (d) giving correct change
18. 18.Which of these is good customer service? (a) sorry for a long wait (b) counting change wrongly (c) dirty hands with food (d) hiding the prices
19. 19.🔍 Which is the odd one out? (a) hiding the prices (b) ignoring a customer (c) dirty hands with food (d) fixing mistakes quickly
20. 20.True or false: “giving correct change” is poor customer service. (a) False (b) True
21. 21.True or false: “counting change wrongly” is good customer service. (a) False (b) True
22. 22.Which of these is poor customer service? (a) listening to complaints (b) a clear price board (c) saying thank you (d) a sticky, messy table
23. 23.🔍 Which is the odd one out? (a) greeting with a smile (b) arguing with a buyer (c) hiding the prices (d) rude replies
24. 24.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) buyers come back (d) it does not
25. 25.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
26. 26.Which of these is poor customer service? (a) listening to complaints (b) clean, covered food (c) serving friends first (d) greeting with a smile
27. 27.Which of these is poor customer service? (a) giving correct change (b) counting change wrongly (c) saying thank you (d) sorry for a long wait
28. 28.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) laugh at them (d) ignore them
29. 29.True or false: “saying thank you” is poor customer service. (a) True (b) False
30. 30.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
31. 31.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
32. 32.True or false: “rude replies” is good customer service. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) counting change wrongly (b) saying thank you (c) fixing mistakes quickly (d) a clear price board
34. 34.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
35. 35.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
36. 36.Which of these is poor customer service? (a) a tidy stall table (b) rude replies (c) a clear price board (d) giving correct change
37. 37.Which of these is good customer service? (a) a sticky, messy table (b) hiding the prices (c) a clear price board (d) ignoring a customer
38. 38.True or false: “hiding the prices” is good customer service. (a) True (b) False
39. 39.Which of these is good customer service? (a) dirty hands with food (b) greeting with a smile (c) arguing with a buyer (d) ignoring a customer
40. 40.True or false: “ignoring a customer” is poor customer service. (a) False (b) True

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids