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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 399 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

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  1. 1.Which of these is good customer service? (a) greeting with a smile (b) dirty hands with food (c) a sticky, messy table (d) hiding the prices
  2. 2.🔍 Which is the odd one out? (a) listening to complaints (b) clean, covered food (c) ignoring a customer (d) giving correct change
  3. 3.🔍 Which is the odd one out? (a) listening to complaints (b) dirty hands with food (c) sorry for a long wait (d) a clear price board
  4. 4.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
  5. 5.True or false: “a clear price board” is poor customer service. (a) True (b) False
  6. 6.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
  7. 7.🔍 Which is the odd one out? (a) ignoring a customer (b) serving friends first (c) fixing mistakes quickly (d) counting change wrongly
  8. 8.True or false: “a clear price board” is good customer service. (a) True (b) False
  9. 9.True or false: “a tidy stall table” is good customer service. (a) False (b) True
  10. 10.🔍 Which is the odd one out? (a) saying thank you (b) clean, covered food (c) counting change wrongly (d) giving correct change
  11. 11.Which of these is good customer service? (a) dirty hands with food (b) clean, covered food (c) serving friends first (d) a sticky, messy table
  12. 12.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
  13. 13.True or false: “serving friends first” is good customer service. (a) False (b) True
  14. 14.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
  15. 15.Which of these is good customer service? (a) serving friends first (b) saying thank you (c) ignoring a customer (d) chatting on the phone
  16. 16.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
  17. 17.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
  18. 18.Which of these is good customer service? (a) counting change wrongly (b) a tidy stall table (c) arguing with a buyer (d) serving friends first
  19. 19.🔍 Which is the odd one out? (a) a sticky, messy table (b) serving friends first (c) saying thank you (d) hiding the prices
  20. 20.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) argue (d) thank them and note it
  21. 21.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
  22. 22.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
  23. 23.🔍 Which is the odd one out? (a) arguing with a buyer (b) greeting with a smile (c) dirty hands with food (d) a sticky, messy table
  24. 24.True or false: “saying thank you” is good customer service. (a) False (b) True
  25. 25.Which of these is poor customer service? (a) clean, covered food (b) ignoring a customer (c) fixing mistakes quickly (d) greeting with a smile
  26. 26.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
  27. 27.Which of these is poor customer service? (a) a tidy stall table (b) clean, covered food (c) listening to complaints (d) dirty hands with food
  28. 28.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) buyers come back (d) it costs a lot
  29. 29.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
  30. 30.🔍 Which is the odd one out? (a) a sticky, messy table (b) sorry for a long wait (c) rude replies (d) counting change wrongly
  31. 31.True or false: “giving correct change” is good customer service. (a) True (b) False
  32. 32.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
  33. 33.Which of these is good customer service? (a) serving friends first (b) ignoring a customer (c) giving correct change (d) rude replies
  34. 34.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
  35. 35.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
  36. 36.True or false: “clean, covered food” is poor customer service. (a) True (b) False
  37. 37.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) laugh at them (d) say sorry, add sugar
  38. 38.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
  39. 39.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve friends first (d) serve them in turn
  40. 40.🔍 Which is the odd one out? (a) a tidy stall table (b) arguing with a buyer (c) listening to complaints (d) giving correct change

Answer key

  1. greeting with a smile
  2. ignoring a customer
  3. dirty hands with food
  4. poor service
  5. False
  6. good service
  7. fixing mistakes quickly
  8. True
  9. True
  10. counting change wrongly
  11. clean, covered food
  12. poor service
  13. False
  14. False
  15. saying thank you
  16. poor service
  17. poor service
  18. a tidy stall table
  19. saying thank you
  20. thank them and note it
  21. True
  22. poor service
  23. greeting with a smile
  24. True
  25. ignoring a customer
  26. True
  27. dirty hands with food
  28. buyers come back
  29. good service
  30. sorry for a long wait
  31. True
  32. good service
  33. giving correct change
  34. True
  35. good service
  36. False
  37. say sorry, add sugar
  38. True
  39. serve them in turn
  40. arguing with a buyer

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