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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 400 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

NameDateTime takenScore ___ / 40
  1. 1.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
  2. 2.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
  3. 3.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
  4. 4.🔍 Which is the odd one out? (a) rude replies (b) sorry for a long wait (c) ignoring a customer (d) hiding the prices
  5. 5.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
  6. 6.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
  7. 7.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
  8. 8.True or false: “serving friends first” is good customer service. (a) True (b) False
  9. 9.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) make them leave (d) take a break
  10. 10.Which of these is poor customer service? (a) sorry for a long wait (b) serving friends first (c) greeting with a smile (d) giving correct change
  11. 11.True or false: “dirty hands with food” is good customer service. (a) False (b) True
  12. 12.🔍 Which is the odd one out? (a) ignoring a customer (b) hiding the prices (c) fixing mistakes quickly (d) arguing with a buyer
  13. 13.True or false: “greeting with a smile” is good customer service. (a) False (b) True
  14. 14.🔍 Which is the odd one out? (a) ignoring a customer (b) saying thank you (c) rude replies (d) chatting on the phone
  15. 15.🔍 Which is the odd one out? (a) clean, covered food (b) fixing mistakes quickly (c) arguing with a buyer (d) listening to complaints
  16. 16.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
  17. 17.🔍 Which is the odd one out? (a) listening to complaints (b) rude replies (c) giving correct change (d) sorry for a long wait
  18. 18.True or false: “listening to complaints” is poor customer service. (a) False (b) True
  19. 19.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
  20. 20.True or false: “a clear price board” is poor customer service. (a) False (b) True
  21. 21.True or false: “listening to complaints” is good customer service. (a) False (b) True
  22. 22.🔍 Which is the odd one out? (a) a tidy stall table (b) giving correct change (c) ignoring a customer (d) a clear price board
  23. 23.Which of these is poor customer service? (a) sorry for a long wait (b) a clear price board (c) hiding the prices (d) listening to complaints
  24. 24.🔍 Which is the odd one out? (a) counting change wrongly (b) listening to complaints (c) sorry for a long wait (d) a tidy stall table
  25. 25.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
  26. 26.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
  27. 27.Which of these is good customer service? (a) serving friends first (b) hiding the prices (c) fixing mistakes quickly (d) dirty hands with food
  28. 28.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
  29. 29.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) ignore it (d) tell them to go
  30. 30.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) it costs a lot (d) buyers come back
  31. 31.🔍 Which is the odd one out? (a) giving correct change (b) chatting on the phone (c) hiding the prices (d) ignoring a customer
  32. 32.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
  33. 33.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
  34. 34.True or false: “rude replies” is good customer service. (a) False (b) True
  35. 35.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
  36. 36.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
  37. 37.Which of these is poor customer service? (a) a sticky, messy table (b) clean, covered food (c) giving correct change (d) sorry for a long wait
  38. 38.Which of these is good customer service? (a) chatting on the phone (b) dirty hands with food (c) serving friends first (d) a tidy stall table
  39. 39.True or false: “ignoring a customer” is good customer service. (a) True (b) False
  40. 40.True or false: “ignoring a customer” is poor customer service. (a) True (b) False

Answer key

  1. False
  2. poor service
  3. poor service
  4. sorry for a long wait
  5. False
  6. poor service
  7. good service
  8. False
  9. serve them in turn
  10. serving friends first
  11. False
  12. fixing mistakes quickly
  13. True
  14. saying thank you
  15. arguing with a buyer
  16. False
  17. rude replies
  18. False
  19. good service
  20. False
  21. True
  22. ignoring a customer
  23. hiding the prices
  24. counting change wrongly
  25. poor service
  26. False
  27. fixing mistakes quickly
  28. poor service
  29. thank them and note it
  30. buyers come back
  31. giving correct change
  32. good service
  33. False
  34. False
  35. True
  36. good service
  37. a sticky, messy table
  38. a tidy stall table
  39. False
  40. True

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