Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 5 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) serving friends first (b) dirty hands with food (c) chatting on the phone (d) listening to complaints
2. 2.True or false: “a clear price board” is poor customer service. (a) True (b) False
3. 3.True or false: “a clear price board” is good customer service. (a) True (b) False
4. 4.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
5. 5.Which of these is poor customer service? (a) fixing mistakes quickly (b) giving correct change (c) arguing with a buyer (d) saying thank you
6. 6.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) take a break (d) make them leave
7. 7.True or false: “clean, covered food” is poor customer service. (a) False (b) True
8. 8.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
9. 9.Which of these is poor customer service? (a) clean, covered food (b) greeting with a smile (c) giving correct change (d) chatting on the phone
10. 10.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
11. 11.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
12. 12.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
13. 13.🔍 Which is the odd one out? (a) clean, covered food (b) fixing mistakes quickly (c) dirty hands with food (d) greeting with a smile
14. 14.Which of these is good customer service? (a) counting change wrongly (b) rude replies (c) fixing mistakes quickly (d) arguing with a buyer
15. 15.🔍 Which is the odd one out? (a) giving correct change (b) sorry for a long wait (c) serving friends first (d) a clear price board
16. 16.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) thank them and note it (d) ignore it
17. 17.Which of these is poor customer service? (a) fixing mistakes quickly (b) ignoring a customer (c) clean, covered food (d) a tidy stall table
18. 18.Which of these is good customer service? (a) rude replies (b) hiding the prices (c) chatting on the phone (d) greeting with a smile
19. 19.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
20. 20.🔍 Which is the odd one out? (a) hiding the prices (b) a sticky, messy table (c) a tidy stall table (d) rude replies
21. 21.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
22. 22.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) greeting with a smile (b) a clear price board (c) saying thank you (d) a sticky, messy table
24. 24.True or false: “giving correct change” is poor customer service. (a) True (b) False
25. 25.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
26. 26.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
27. 27.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
28. 28.Which of these is good customer service? (a) a clear price board (b) hiding the prices (c) rude replies (d) chatting on the phone
29. 29.🔍 Which is the odd one out? (a) counting change wrongly (b) fixing mistakes quickly (c) arguing with a buyer (d) ignoring a customer
30. 30.🔍 Which is the odd one out? (a) dirty hands with food (b) hiding the prices (c) a sticky, messy table (d) greeting with a smile
31. 31.🔍 Which is the odd one out? (a) serving friends first (b) rude replies (c) saying thank you (d) arguing with a buyer
32. 32.Which of these is good customer service? (a) chatting on the phone (b) rude replies (c) clean, covered food (d) counting change wrongly
33. 33.Which of these is good customer service? (a) hiding the prices (b) ignoring a customer (c) counting change wrongly (d) sorry for a long wait
34. 34.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
35. 35.🔍 Which is the odd one out? (a) serving friends first (b) rude replies (c) a sticky, messy table (d) clean, covered food
36. 36.True or false: “serving friends first” is poor customer service. (a) False (b) True
37. 37.Which of these is good customer service? (a) hiding the prices (b) chatting on the phone (c) ignoring a customer (d) saying thank you
38. 38.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) keep it quietly (d) blame the buyer
39. 39.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
40. 40.True or false: “a tidy stall table” is poor customer service. (a) False (b) True

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