Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 41 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
2. 2.🔍 Which is the odd one out? (a) hiding the prices (b) dirty hands with food (c) a tidy stall table (d) arguing with a buyer
3. 3.🔍 Which is the odd one out? (a) serving friends first (b) sorry for a long wait (c) counting change wrongly (d) ignoring a customer
4. 4.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
5. 5.True or false: “hiding the prices” is good customer service. (a) False (b) True
6. 6.Which of these is good customer service? (a) counting change wrongly (b) rude replies (c) a sticky, messy table (d) clean, covered food
7. 7.🔍 Which is the odd one out? (a) a sticky, messy table (b) saying thank you (c) rude replies (d) arguing with a buyer
8. 8.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) keep it quietly (c) blame the buyer (d) close the stall
9. 9.True or false: “listening to complaints” is poor customer service. (a) False (b) True
10. 10.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
11. 11.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
12. 12.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
13. 13.True or false: “giving correct change” is good customer service. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) counting change wrongly (b) hiding the prices (c) greeting with a smile (d) a sticky, messy table
15. 15.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
16. 16.Which of these is good customer service? (a) rude replies (b) fixing mistakes quickly (c) arguing with a buyer (d) dirty hands with food
17. 17.True or false: “clean, covered food” is poor customer service. (a) True (b) False
18. 18.🔍 Which is the odd one out? (a) saying thank you (b) counting change wrongly (c) greeting with a smile (d) giving correct change
19. 19.Which of these is poor customer service? (a) chatting on the phone (b) sorry for a long wait (c) clean, covered food (d) a tidy stall table
20. 20.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
21. 21.True or false: “ignoring a customer” is good customer service. (a) True (b) False
22. 22.🔍 Which is the odd one out? (a) ignoring a customer (b) saying thank you (c) greeting with a smile (d) a clear price board
23. 23.Which of these is good customer service? (a) dirty hands with food (b) serving friends first (c) counting change wrongly (d) greeting with a smile
24. 24.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
25. 25.Which of these is poor customer service? (a) giving correct change (b) a sticky, messy table (c) fixing mistakes quickly (d) a clear price board
26. 26.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) thank them and note it (d) argue
27. 27.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
28. 28.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
29. 29.Which of these is poor customer service? (a) greeting with a smile (b) a clear price board (c) listening to complaints (d) arguing with a buyer
30. 30.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
31. 31.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
32. 32.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
33. 33.🔍 Which is the odd one out? (a) greeting with a smile (b) dirty hands with food (c) clean, covered food (d) saying thank you
34. 34.🔍 Which is the odd one out? (a) serving friends first (b) clean, covered food (c) counting change wrongly (d) dirty hands with food
35. 35.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
36. 36.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
37. 37.Which of these is poor customer service? (a) listening to complaints (b) serving friends first (c) fixing mistakes quickly (d) a tidy stall table
38. 38.Which of these is poor customer service? (a) a tidy stall table (b) giving correct change (c) counting change wrongly (d) clean, covered food
39. 39.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
40. 40.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it does not (d) it costs a lot

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