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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 401 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

NameDateTime takenScore ___ / 40
  1. 1.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
  2. 2.🔍 Which is the odd one out? (a) dirty hands with food (b) arguing with a buyer (c) rude replies (d) giving correct change
  3. 3.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
  4. 4.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
  5. 5.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
  6. 6.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
  7. 7.🔍 Which is the odd one out? (a) chatting on the phone (b) counting change wrongly (c) arguing with a buyer (d) listening to complaints
  8. 8.True or false: “hiding the prices” is poor customer service. (a) False (b) True
  9. 9.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
  10. 10.🔍 Which is the odd one out? (a) sorry for a long wait (b) a tidy stall table (c) a sticky, messy table (d) fixing mistakes quickly
  11. 11.Which of these is good customer service? (a) chatting on the phone (b) giving correct change (c) counting change wrongly (d) serving friends first
  12. 12.Which of these is good customer service? (a) arguing with a buyer (b) rude replies (c) ignoring a customer (d) saying thank you
  13. 13.🔍 Which is the odd one out? (a) clean, covered food (b) ignoring a customer (c) a tidy stall table (d) a clear price board
  14. 14.🔍 Which is the odd one out? (a) dirty hands with food (b) hiding the prices (c) clean, covered food (d) a sticky, messy table
  15. 15.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
  16. 16.🔍 Which is the odd one out? (a) a tidy stall table (b) fixing mistakes quickly (c) rude replies (d) greeting with a smile
  17. 17.Which of these is good customer service? (a) counting change wrongly (b) arguing with a buyer (c) greeting with a smile (d) serving friends first
  18. 18.True or false: “saying thank you” is poor customer service. (a) True (b) False
  19. 19.🔍 Which is the odd one out? (a) clean, covered food (b) saying thank you (c) serving friends first (d) a clear price board
  20. 20.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
  21. 21.True or false: “hiding the prices” is good customer service. (a) True (b) False
  22. 22.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
  23. 23.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) argue with them (d) laugh at them
  24. 24.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) thank them and note it (d) tell them to go
  25. 25.True or false: “listening to complaints” is poor customer service. (a) False (b) True
  26. 26.True or false: “dirty hands with food” is good customer service. (a) False (b) True
  27. 27.Which of these is poor customer service? (a) fixing mistakes quickly (b) ignoring a customer (c) sorry for a long wait (d) a tidy stall table
  28. 28.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
  29. 29.True or false: “giving correct change” is poor customer service. (a) False (b) True
  30. 30.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
  31. 31.🔍 Which is the odd one out? (a) rude replies (b) greeting with a smile (c) arguing with a buyer (d) counting change wrongly
  32. 32.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) arguing with a buyer (c) listening to complaints (d) greeting with a smile
  33. 33.True or false: “ignoring a customer” is good customer service. (a) False (b) True
  34. 34.🔍 Which is the odd one out? (a) a clear price board (b) listening to complaints (c) saying thank you (d) counting change wrongly
  35. 35.True or false: “a tidy stall table” is good customer service. (a) True (b) False
  36. 36.🔍 Which is the odd one out? (a) chatting on the phone (b) a tidy stall table (c) listening to complaints (d) saying thank you
  37. 37.Which of these is poor customer service? (a) listening to complaints (b) fixing mistakes quickly (c) clean, covered food (d) a sticky, messy table
  38. 38.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
  39. 39.True or false: “a clear price board” is poor customer service. (a) False (b) True
  40. 40.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) keep it quietly (d) close the stall

Answer key

  1. good service
  2. giving correct change
  3. poor service
  4. good service
  5. False
  6. good service
  7. listening to complaints
  8. True
  9. False
  10. a sticky, messy table
  11. giving correct change
  12. saying thank you
  13. ignoring a customer
  14. clean, covered food
  15. True
  16. rude replies
  17. greeting with a smile
  18. False
  19. serving friends first
  20. poor service
  21. False
  22. good service
  23. say sorry, add sugar
  24. thank them and note it
  25. False
  26. False
  27. ignoring a customer
  28. True
  29. False
  30. poor service
  31. greeting with a smile
  32. arguing with a buyer
  33. False
  34. counting change wrongly
  35. True
  36. chatting on the phone
  37. a sticky, messy table
  38. True
  39. False
  40. give it back, say sorry

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