Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 402 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) greeting with a smile (b) dirty hands with food (c) counting change wrongly (d) ignoring a customer
2. 2.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) give it back, say sorry (d) close the stall
3. 3.True or false: “saying thank you” is poor customer service. (a) False (b) True
4. 4.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
5. 5.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
6. 6.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it is slower (d) it does not
7. 7.🔍 Which is the odd one out? (a) listening to complaints (b) ignoring a customer (c) arguing with a buyer (d) dirty hands with food
8. 8.True or false: “clean, covered food” is good customer service. (a) False (b) True
9. 9.🔍 Which is the odd one out? (a) a clear price board (b) clean, covered food (c) saying thank you (d) chatting on the phone
10. 10.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
11. 11.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
12. 12.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
13. 13.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
14. 14.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
15. 15.🔍 Which is the odd one out? (a) saying thank you (b) counting change wrongly (c) serving friends first (d) ignoring a customer
16. 16.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) make them leave (d) take a break
17. 17.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
18. 18.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) counting change wrongly (c) serving friends first (d) a sticky, messy table
19. 19.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
20. 20.🔍 Which is the odd one out? (a) listening to complaints (b) arguing with a buyer (c) sorry for a long wait (d) saying thank you
21. 21.🔍 Which is the odd one out? (a) giving correct change (b) listening to complaints (c) saying thank you (d) serving friends first
22. 22.True or false: “chatting on the phone” is good customer service. (a) True (b) False
23. 23.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
24. 24.Which of these is good customer service? (a) giving correct change (b) hiding the prices (c) counting change wrongly (d) a sticky, messy table
25. 25.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
26. 26.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) argue with them (d) say sorry, add sugar
27. 27.Which of these is poor customer service? (a) a clear price board (b) greeting with a smile (c) listening to complaints (d) dirty hands with food
28. 28.🔍 Which is the odd one out? (a) a sticky, messy table (b) hiding the prices (c) chatting on the phone (d) a tidy stall table
29. 29.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
30. 30.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
31. 31.🔍 Which is the odd one out? (a) sorry for a long wait (b) rude replies (c) fixing mistakes quickly (d) clean, covered food
32. 32.🔍 Which is the odd one out? (a) sorry for a long wait (b) a tidy stall table (c) listening to complaints (d) ignoring a customer
33. 33.Which of these is poor customer service? (a) fixing mistakes quickly (b) counting change wrongly (c) a clear price board (d) listening to complaints
34. 34.Which of these is good customer service? (a) a sticky, messy table (b) rude replies (c) counting change wrongly (d) listening to complaints
35. 35.🔍 Which is the odd one out? (a) giving correct change (b) a clear price board (c) a sticky, messy table (d) listening to complaints
36. 36.🔍 Which is the odd one out? (a) a sticky, messy table (b) counting change wrongly (c) sorry for a long wait (d) serving friends first
37. 37.🔍 Which is the odd one out? (a) rude replies (b) counting change wrongly (c) clean, covered food (d) dirty hands with food
38. 38.True or false: “serving friends first” is poor customer service. (a) True (b) False
39. 39.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
40. 40.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service

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