Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 403 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) chatting on the phone (b) giving correct change (c) counting change wrongly (d) ignoring a customer
2. 2.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
3. 3.True or false: “hiding the prices” is poor customer service. (a) True (b) False
4. 4.🔍 Which is the odd one out? (a) a clear price board (b) listening to complaints (c) saying thank you (d) serving friends first
5. 5.True or false: “ignoring a customer” is good customer service. (a) False (b) True
6. 6.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) argue (d) ignore it
7. 7.Which of these is good customer service? (a) sorry for a long wait (b) ignoring a customer (c) hiding the prices (d) rude replies
8. 8.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
9. 9.Which of these is poor customer service? (a) greeting with a smile (b) saying thank you (c) counting change wrongly (d) fixing mistakes quickly
10. 10.True or false: “giving correct change” is poor customer service. (a) False (b) True
11. 11.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
12. 12.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) it costs a lot (d) buyers come back
13. 13.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) keep it quietly (d) close the stall
14. 14.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
15. 15.True or false: “listening to complaints” is poor customer service. (a) False (b) True
16. 16.Which of these is poor customer service? (a) sorry for a long wait (b) rude replies (c) clean, covered food (d) giving correct change
17. 17.🔍 Which is the odd one out? (a) chatting on the phone (b) arguing with a buyer (c) giving correct change (d) ignoring a customer
18. 18.Which of these is good customer service? (a) listening to complaints (b) rude replies (c) chatting on the phone (d) ignoring a customer
19. 19.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) ignore them (d) say sorry, add sugar
20. 20.True or false: “giving correct change” is good customer service. (a) True (b) False
21. 21.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
22. 22.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) take a break (d) serve them in turn
23. 23.Which of these is poor customer service? (a) sorry for a long wait (b) a sticky, messy table (c) fixing mistakes quickly (d) a tidy stall table
24. 24.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
25. 25.Which of these is poor customer service? (a) a tidy stall table (b) listening to complaints (c) saying thank you (d) ignoring a customer
26. 26.True or false: “a tidy stall table” is good customer service. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) counting change wrongly (b) clean, covered food (c) dirty hands with food (d) rude replies
28. 28.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
29. 29.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
30. 30.🔍 Which is the odd one out? (a) a sticky, messy table (b) dirty hands with food (c) counting change wrongly (d) saying thank you
31. 31.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
32. 32.True or false: “counting change wrongly” is good customer service. (a) False (b) True
33. 33.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
34. 34.True or false: “serving friends first” is good customer service. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) ignoring a customer (b) a clear price board (c) clean, covered food (d) sorry for a long wait
36. 36.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) rude replies (b) dirty hands with food (c) ignoring a customer (d) greeting with a smile
38. 38.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) a tidy stall table (b) counting change wrongly (c) chatting on the phone (d) arguing with a buyer
40. 40.True or false: “dirty hands with food” is good customer service. (a) False (b) True

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