Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 404 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “listening to complaints” is poor customer service. (a) True (b) False
2. 2.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
3. 3.🔍 Which is the odd one out? (a) a sticky, messy table (b) dirty hands with food (c) giving correct change (d) rude replies
4. 4.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
5. 5.Which of these is poor customer service? (a) giving correct change (b) listening to complaints (c) ignoring a customer (d) clean, covered food
6. 6.True or false: “clean, covered food” is good customer service. (a) True (b) False
7. 7.True or false: “hiding the prices” is good customer service. (a) True (b) False
8. 8.Which of these is good customer service? (a) hiding the prices (b) ignoring a customer (c) clean, covered food (d) arguing with a buyer
9. 9.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
10. 10.🔍 Which is the odd one out? (a) a clear price board (b) sorry for a long wait (c) counting change wrongly (d) saying thank you
11. 11.Which of these is poor customer service? (a) counting change wrongly (b) clean, covered food (c) giving correct change (d) greeting with a smile
12. 12.🔍 Which is the odd one out? (a) saying thank you (b) rude replies (c) giving correct change (d) a tidy stall table
13. 13.Which of these is good customer service? (a) rude replies (b) a sticky, messy table (c) ignoring a customer (d) fixing mistakes quickly
14. 14.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
15. 15.True or false: “rude replies” is good customer service. (a) False (b) True
16. 16.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
17. 17.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
18. 18.🔍 Which is the odd one out? (a) saying thank you (b) arguing with a buyer (c) greeting with a smile (d) a clear price board
19. 19.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
20. 20.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
21. 21.True or false: “serving friends first” is poor customer service. (a) False (b) True
22. 22.🔍 Which is the odd one out? (a) clean, covered food (b) sorry for a long wait (c) a clear price board (d) ignoring a customer
23. 23.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) make them leave (d) serve them in turn
24. 24.True or false: “a clear price board” is good customer service. (a) True (b) False
25. 25.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
26. 26.True or false: “dirty hands with food” is good customer service. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) arguing with a buyer (b) serving friends first (c) rude replies (d) clean, covered food
28. 28.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) tell them to go (d) thank them and note it
29. 29.True or false: “clean, covered food” is poor customer service. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) serving friends first (b) giving correct change (c) fixing mistakes quickly (d) listening to complaints
31. 31.🔁 Why does good service matter so much? (a) buyers come back (b) it costs a lot (c) it is slower (d) it does not
32. 32.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
33. 33.🔍 Which is the odd one out? (a) arguing with a buyer (b) hiding the prices (c) dirty hands with food (d) greeting with a smile
34. 34.🔍 Which is the odd one out? (a) dirty hands with food (b) giving correct change (c) greeting with a smile (d) clean, covered food
35. 35.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
36. 36.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
37. 37.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) argue with them (d) laugh at them
38. 38.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
39. 39.Which of these is poor customer service? (a) rude replies (b) sorry for a long wait (c) fixing mistakes quickly (d) listening to complaints
40. 40.🔍 Which is the odd one out? (a) saying thank you (b) clean, covered food (c) a clear price board (d) a sticky, messy table

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