Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 405 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
2. 2.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
3. 3.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) blame the buyer (d) close the stall
4. 4.🧍 Three people are waiting. What is good service? (a) take a break (b) serve them in turn (c) serve friends first (d) make them leave
5. 5.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
6. 6.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) buyers come back (d) it is slower
7. 7.🔍 Which is the odd one out? (a) dirty hands with food (b) ignoring a customer (c) chatting on the phone (d) a tidy stall table
8. 8.🔍 Which is the odd one out? (a) saying thank you (b) a tidy stall table (c) sorry for a long wait (d) counting change wrongly
9. 9.True or false: “a clear price board” is poor customer service. (a) True (b) False
10. 10.True or false: “counting change wrongly” is good customer service. (a) False (b) True
11. 11.🔍 Which is the odd one out? (a) ignoring a customer (b) counting change wrongly (c) hiding the prices (d) listening to complaints
12. 12.Which of these is good customer service? (a) rude replies (b) greeting with a smile (c) serving friends first (d) ignoring a customer
13. 13.Which of these is poor customer service? (a) serving friends first (b) a clear price board (c) listening to complaints (d) saying thank you
14. 14.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
15. 15.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
16. 16.True or false: “giving correct change” is good customer service. (a) False (b) True
17. 17.🔍 Which is the odd one out? (a) serving friends first (b) sorry for a long wait (c) arguing with a buyer (d) counting change wrongly
18. 18.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) a sticky, messy table (b) arguing with a buyer (c) chatting on the phone (d) saying thank you
20. 20.🔍 Which is the odd one out? (a) ignoring a customer (b) chatting on the phone (c) clean, covered food (d) serving friends first
21. 21.True or false: “rude replies” is good customer service. (a) True (b) False
22. 22.Which of these is good customer service? (a) counting change wrongly (b) arguing with a buyer (c) listening to complaints (d) dirty hands with food
23. 23.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
24. 24.🔍 Which is the odd one out? (a) hiding the prices (b) a sticky, messy table (c) counting change wrongly (d) fixing mistakes quickly
25. 25.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
26. 26.🔍 Which is the odd one out? (a) arguing with a buyer (b) greeting with a smile (c) hiding the prices (d) counting change wrongly
27. 27.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
28. 28.True or false: “serving friends first” is poor customer service. (a) False (b) True
29. 29.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
30. 30.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
31. 31.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
32. 32.🔍 Which is the odd one out? (a) a tidy stall table (b) saying thank you (c) sorry for a long wait (d) serving friends first
33. 33.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
34. 34.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
35. 35.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
36. 36.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) argue (d) tell them to go
37. 37.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) say sorry, add sugar (d) laugh at them
38. 38.Which of these is poor customer service? (a) listening to complaints (b) hiding the prices (c) greeting with a smile (d) a tidy stall table
39. 39.Which of these is poor customer service? (a) counting change wrongly (b) sorry for a long wait (c) giving correct change (d) a tidy stall table
40. 40.True or false: “a sticky, messy table” is good customer service. (a) False (b) True

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