Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 406 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) greeting with a smile (b) a clear price board (c) rude replies (d) sorry for a long wait
2. 2.Which of these is good customer service? (a) sorry for a long wait (b) dirty hands with food (c) arguing with a buyer (d) rude replies
3. 3.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
4. 4.Which of these is poor customer service? (a) serving friends first (b) a clear price board (c) fixing mistakes quickly (d) a tidy stall table
5. 5.🔍 Which is the odd one out? (a) chatting on the phone (b) greeting with a smile (c) hiding the prices (d) a sticky, messy table
6. 6.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) buyers come back (d) it does not
7. 7.Which of these is good customer service? (a) chatting on the phone (b) dirty hands with food (c) rude replies (d) fixing mistakes quickly
8. 8.Which of these is poor customer service? (a) giving correct change (b) listening to complaints (c) ignoring a customer (d) fixing mistakes quickly
9. 9.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) say sorry, add sugar (d) ignore them
10. 10.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
11. 11.Which of these is good customer service? (a) a sticky, messy table (b) ignoring a customer (c) arguing with a buyer (d) saying thank you
12. 12.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
13. 13.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
14. 14.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve them in turn (c) take a break (d) serve friends first
15. 15.Which of these is poor customer service? (a) a tidy stall table (b) fixing mistakes quickly (c) greeting with a smile (d) dirty hands with food
16. 16.Which of these is good customer service? (a) hiding the prices (b) arguing with a buyer (c) chatting on the phone (d) giving correct change
17. 17.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
18. 18.True or false: “clean, covered food” is good customer service. (a) True (b) False
19. 19.Which of these is poor customer service? (a) fixing mistakes quickly (b) giving correct change (c) counting change wrongly (d) a tidy stall table
20. 20.🔍 Which is the odd one out? (a) clean, covered food (b) a clear price board (c) greeting with a smile (d) counting change wrongly
21. 21.True or false: “giving correct change” is poor customer service. (a) False (b) True
22. 22.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
23. 23.Which of these is poor customer service? (a) giving correct change (b) greeting with a smile (c) chatting on the phone (d) listening to complaints
24. 24.True or false: “hiding the prices” is poor customer service. (a) False (b) True
25. 25.Which of these is good customer service? (a) clean, covered food (b) chatting on the phone (c) serving friends first (d) a sticky, messy table
26. 26.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
27. 27.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
28. 28.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) close the stall (d) give it back, say sorry
29. 29.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
30. 30.🔍 Which is the odd one out? (a) a tidy stall table (b) greeting with a smile (c) fixing mistakes quickly (d) arguing with a buyer
31. 31.🔍 Which is the odd one out? (a) giving correct change (b) chatting on the phone (c) serving friends first (d) ignoring a customer
32. 32.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
33. 33.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) counting change wrongly (b) rude replies (c) saying thank you (d) dirty hands with food
35. 35.Which of these is good customer service? (a) rude replies (b) ignoring a customer (c) listening to complaints (d) counting change wrongly
36. 36.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) ignore it (d) thank them and note it
37. 37.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
38. 38.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
39. 39.🔍 Which is the odd one out? (a) listening to complaints (b) rude replies (c) chatting on the phone (d) counting change wrongly
40. 40.True or false: “serving friends first” is poor customer service. (a) True (b) False

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