Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 407 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) dirty hands with food (b) greeting with a smile (c) counting change wrongly (d) chatting on the phone
2. 2.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
3. 3.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
4. 4.🔍 Which is the odd one out? (a) saying thank you (b) hiding the prices (c) ignoring a customer (d) arguing with a buyer
5. 5.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve them in turn (d) serve friends first
6. 6.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
7. 7.Which of these is poor customer service? (a) listening to complaints (b) rude replies (c) a clear price board (d) sorry for a long wait
8. 8.🔍 Which is the odd one out? (a) dirty hands with food (b) hiding the prices (c) serving friends first (d) listening to complaints
9. 9.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
10. 10.True or false: “listening to complaints” is poor customer service. (a) True (b) False
11. 11.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
12. 12.Which of these is poor customer service? (a) clean, covered food (b) a tidy stall table (c) ignoring a customer (d) a clear price board
13. 13.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
14. 14.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
15. 15.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) clean, covered food (c) sorry for a long wait (d) counting change wrongly
16. 16.Which of these is poor customer service? (a) greeting with a smile (b) dirty hands with food (c) a clear price board (d) saying thank you
17. 17.Which of these is poor customer service? (a) a clear price board (b) greeting with a smile (c) giving correct change (d) chatting on the phone
18. 18.🔍 Which is the odd one out? (a) dirty hands with food (b) a clear price board (c) chatting on the phone (d) rude replies
19. 19.🔁 Why does good service matter so much? (a) buyers come back (b) it is slower (c) it costs a lot (d) it does not
20. 20.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
21. 21.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) close the stall (d) blame the buyer
22. 22.True or false: “a clear price board” is poor customer service. (a) False (b) True
23. 23.Which of these is good customer service? (a) dirty hands with food (b) a tidy stall table (c) ignoring a customer (d) arguing with a buyer
24. 24.Which of these is good customer service? (a) sorry for a long wait (b) a sticky, messy table (c) rude replies (d) dirty hands with food
25. 25.Which of these is good customer service? (a) hiding the prices (b) saying thank you (c) rude replies (d) chatting on the phone
26. 26.Which of these is good customer service? (a) ignoring a customer (b) chatting on the phone (c) giving correct change (d) rude replies
27. 27.🔍 Which is the odd one out? (a) dirty hands with food (b) chatting on the phone (c) serving friends first (d) clean, covered food
28. 28.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
29. 29.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
30. 30.True or false: “rude replies” is poor customer service. (a) False (b) True
31. 31.Which of these is good customer service? (a) fixing mistakes quickly (b) chatting on the phone (c) hiding the prices (d) arguing with a buyer
32. 32.Which of these is good customer service? (a) arguing with a buyer (b) hiding the prices (c) ignoring a customer (d) a clear price board
33. 33.🔍 Which is the odd one out? (a) a tidy stall table (b) rude replies (c) clean, covered food (d) giving correct change
34. 34.True or false: “ignoring a customer” is good customer service. (a) True (b) False
35. 35.True or false: “giving correct change” is good customer service. (a) False (b) True
36. 36.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
37. 37.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
38. 38.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
39. 39.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
40. 40.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) ignore them (d) argue with them

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