Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 408 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “serving friends first” is good customer service. (a) True (b) False
2. 2.Which of these is good customer service? (a) a clear price board (b) arguing with a buyer (c) rude replies (d) hiding the prices
3. 3.True or false: “rude replies” is good customer service. (a) True (b) False
4. 4.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) give it back, say sorry (d) close the stall
5. 5.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
6. 6.Which of these is good customer service? (a) dirty hands with food (b) a sticky, messy table (c) fixing mistakes quickly (d) counting change wrongly
7. 7.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
8. 8.🔍 Which is the odd one out? (a) greeting with a smile (b) dirty hands with food (c) arguing with a buyer (d) serving friends first
9. 9.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) it does not (d) buyers come back
10. 10.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
11. 11.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
12. 12.True or false: “giving correct change” is good customer service. (a) False (b) True
13. 13.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
14. 14.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
15. 15.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve friends first (d) serve them in turn
16. 16.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) thank them and note it (d) ignore it
17. 17.🔍 Which is the odd one out? (a) a sticky, messy table (b) fixing mistakes quickly (c) giving correct change (d) saying thank you
18. 18.Which of these is good customer service? (a) ignoring a customer (b) greeting with a smile (c) serving friends first (d) dirty hands with food
19. 19.Which of these is poor customer service? (a) clean, covered food (b) saying thank you (c) counting change wrongly (d) giving correct change
20. 20.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) say sorry, add sugar (d) ignore them
21. 21.Which of these is good customer service? (a) rude replies (b) dirty hands with food (c) a sticky, messy table (d) listening to complaints
22. 22.Which of these is good customer service? (a) dirty hands with food (b) counting change wrongly (c) ignoring a customer (d) giving correct change
23. 23.Which of these is poor customer service? (a) a tidy stall table (b) fixing mistakes quickly (c) a clear price board (d) chatting on the phone
24. 24.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
25. 25.Which of these is poor customer service? (a) sorry for a long wait (b) listening to complaints (c) ignoring a customer (d) a clear price board
26. 26.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
27. 27.🔍 Which is the odd one out? (a) listening to complaints (b) counting change wrongly (c) giving correct change (d) clean, covered food
28. 28.Which of these is poor customer service? (a) a tidy stall table (b) greeting with a smile (c) a sticky, messy table (d) sorry for a long wait
29. 29.🔍 Which is the odd one out? (a) arguing with a buyer (b) clean, covered food (c) serving friends first (d) dirty hands with food
30. 30.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
31. 31.🔍 Which is the odd one out? (a) a clear price board (b) fixing mistakes quickly (c) ignoring a customer (d) greeting with a smile
32. 32.True or false: “hiding the prices” is poor customer service. (a) True (b) False
33. 33.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
34. 34.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
35. 35.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
36. 36.True or false: “listening to complaints” is poor customer service. (a) True (b) False
37. 37.Which of these is poor customer service? (a) a tidy stall table (b) a clear price board (c) hiding the prices (d) listening to complaints
38. 38.🔍 Which is the odd one out? (a) giving correct change (b) saying thank you (c) a clear price board (d) chatting on the phone
39. 39.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
40. 40.True or false: “giving correct change” is poor customer service. (a) False (b) True

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