Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 409 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
2. 2.🔍 Which is the odd one out? (a) a clear price board (b) arguing with a buyer (c) greeting with a smile (d) clean, covered food
3. 3.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
4. 4.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
5. 5.🔍 Which is the odd one out? (a) chatting on the phone (b) saying thank you (c) hiding the prices (d) rude replies
6. 6.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
7. 7.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) ignore it (d) thank them and note it
8. 8.Which of these is good customer service? (a) ignoring a customer (b) chatting on the phone (c) counting change wrongly (d) a tidy stall table
9. 9.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) take a break (c) serve friends first (d) make them leave
10. 10.True or false: “dirty hands with food” is good customer service. (a) True (b) False
11. 11.Which of these is poor customer service? (a) a clear price board (b) arguing with a buyer (c) a tidy stall table (d) greeting with a smile
12. 12.Which of these is good customer service? (a) a sticky, messy table (b) a clear price board (c) arguing with a buyer (d) ignoring a customer
13. 13.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
14. 14.True or false: “hiding the prices” is good customer service. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) counting change wrongly (b) a sticky, messy table (c) rude replies (d) fixing mistakes quickly
16. 16.True or false: “giving correct change” is poor customer service. (a) False (b) True
17. 17.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) say sorry, add sugar (d) ignore them
18. 18.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) buyers come back (d) it does not
19. 19.Which of these is poor customer service? (a) giving correct change (b) fixing mistakes quickly (c) ignoring a customer (d) sorry for a long wait
20. 20.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) close the stall (d) keep it quietly
21. 21.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
22. 22.Which of these is good customer service? (a) counting change wrongly (b) ignoring a customer (c) a sticky, messy table (d) giving correct change
23. 23.Which of these is poor customer service? (a) clean, covered food (b) a tidy stall table (c) dirty hands with food (d) listening to complaints
24. 24.🔍 Which is the odd one out? (a) sorry for a long wait (b) greeting with a smile (c) a clear price board (d) a sticky, messy table
25. 25.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
26. 26.Which of these is good customer service? (a) a sticky, messy table (b) rude replies (c) counting change wrongly (d) sorry for a long wait
27. 27.🔍 Which is the odd one out? (a) a sticky, messy table (b) ignoring a customer (c) rude replies (d) a clear price board
28. 28.Which of these is poor customer service? (a) giving correct change (b) hiding the prices (c) a tidy stall table (d) fixing mistakes quickly
29. 29.True or false: “rude replies” is good customer service. (a) True (b) False
30. 30.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
31. 31.🔍 Which is the odd one out? (a) dirty hands with food (b) a tidy stall table (c) counting change wrongly (d) ignoring a customer
32. 32.True or false: “hiding the prices” is poor customer service. (a) False (b) True
33. 33.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
34. 34.Which of these is good customer service? (a) hiding the prices (b) rude replies (c) greeting with a smile (d) ignoring a customer
35. 35.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
36. 36.🔍 Which is the odd one out? (a) sorry for a long wait (b) fixing mistakes quickly (c) greeting with a smile (d) serving friends first
37. 37.Which of these is poor customer service? (a) clean, covered food (b) greeting with a smile (c) a sticky, messy table (d) a tidy stall table
38. 38.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
39. 39.Which of these is poor customer service? (a) sorry for a long wait (b) clean, covered food (c) fixing mistakes quickly (d) counting change wrongly
40. 40.🔍 Which is the odd one out? (a) a tidy stall table (b) fixing mistakes quickly (c) greeting with a smile (d) dirty hands with food

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