Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 410 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
2. 2.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it does not (d) it costs a lot
3. 3.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve them in turn (d) serve friends first
4. 4.Which of these is good customer service? (a) counting change wrongly (b) a clear price board (c) rude replies (d) a sticky, messy table
5. 5.Which of these is good customer service? (a) ignoring a customer (b) dirty hands with food (c) chatting on the phone (d) greeting with a smile
6. 6.True or false: “giving correct change” is good customer service. (a) True (b) False
7. 7.🔍 Which is the odd one out? (a) arguing with a buyer (b) clean, covered food (c) chatting on the phone (d) hiding the prices
8. 8.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
9. 9.Which of these is poor customer service? (a) sorry for a long wait (b) counting change wrongly (c) giving correct change (d) saying thank you
10. 10.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
11. 11.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) thank them and note it (d) tell them to go
12. 12.True or false: “giving correct change” is poor customer service. (a) False (b) True
13. 13.🔍 Which is the odd one out? (a) chatting on the phone (b) dirty hands with food (c) rude replies (d) a tidy stall table
14. 14.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
15. 15.🔍 Which is the odd one out? (a) saying thank you (b) a clear price board (c) giving correct change (d) arguing with a buyer
16. 16.🔍 Which is the odd one out? (a) a clear price board (b) chatting on the phone (c) greeting with a smile (d) sorry for a long wait
17. 17.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
18. 18.Which of these is poor customer service? (a) clean, covered food (b) a sticky, messy table (c) listening to complaints (d) fixing mistakes quickly
19. 19.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) blame the buyer (d) close the stall
20. 20.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
21. 21.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
22. 22.🔍 Which is the odd one out? (a) a sticky, messy table (b) counting change wrongly (c) rude replies (d) a clear price board
23. 23.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
24. 24.Which of these is good customer service? (a) giving correct change (b) arguing with a buyer (c) serving friends first (d) rude replies
25. 25.🔍 Which is the odd one out? (a) chatting on the phone (b) dirty hands with food (c) fixing mistakes quickly (d) rude replies
26. 26.🔍 Which is the odd one out? (a) a clear price board (b) a sticky, messy table (c) giving correct change (d) clean, covered food
27. 27.Which of these is poor customer service? (a) saying thank you (b) sorry for a long wait (c) rude replies (d) giving correct change
28. 28.Which of these is poor customer service? (a) ignoring a customer (b) listening to complaints (c) giving correct change (d) greeting with a smile
29. 29.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
30. 30.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
31. 31.True or false: “rude replies” is poor customer service. (a) False (b) True
32. 32.True or false: “listening to complaints” is good customer service. (a) False (b) True
33. 33.True or false: “counting change wrongly” is good customer service. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) hiding the prices (b) greeting with a smile (c) chatting on the phone (d) serving friends first
35. 35.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
36. 36.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
37. 37.🔍 Which is the odd one out? (a) listening to complaints (b) giving correct change (c) greeting with a smile (d) counting change wrongly
38. 38.Which of these is good customer service? (a) dirty hands with food (b) listening to complaints (c) counting change wrongly (d) arguing with a buyer
39. 39.Which of these is good customer service? (a) sorry for a long wait (b) dirty hands with food (c) chatting on the phone (d) ignoring a customer
40. 40.🔍 Which is the odd one out? (a) rude replies (b) listening to complaints (c) dirty hands with food (d) a sticky, messy table

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