Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 42 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) close the stall (d) blame the buyer
2. 2.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
3. 3.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
4. 4.True or false: “listening to complaints” is poor customer service. (a) False (b) True
5. 5.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
6. 6.🔁 Why does good service matter so much? (a) buyers come back (b) it costs a lot (c) it is slower (d) it does not
7. 7.True or false: “listening to complaints” is good customer service. (a) False (b) True
8. 8.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) dirty hands with food (c) counting change wrongly (d) rude replies
9. 9.True or false: “a clear price board” is poor customer service. (a) True (b) False
10. 10.🔍 Which is the odd one out? (a) clean, covered food (b) dirty hands with food (c) serving friends first (d) rude replies
11. 11.Which of these is good customer service? (a) hiding the prices (b) counting change wrongly (c) a clear price board (d) chatting on the phone
12. 12.True or false: “a tidy stall table” is good customer service. (a) True (b) False
13. 13.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
14. 14.Which of these is good customer service? (a) arguing with a buyer (b) dirty hands with food (c) counting change wrongly (d) saying thank you
15. 15.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) say sorry, add sugar (d) ignore them
16. 16.🔍 Which is the odd one out? (a) a tidy stall table (b) a sticky, messy table (c) a clear price board (d) greeting with a smile
17. 17.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
18. 18.Which of these is poor customer service? (a) a clear price board (b) fixing mistakes quickly (c) dirty hands with food (d) giving correct change
19. 19.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
20. 20.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
21. 21.Which of these is good customer service? (a) rude replies (b) arguing with a buyer (c) greeting with a smile (d) ignoring a customer
22. 22.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) ignore it (d) tell them to go
23. 23.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
24. 24.Which of these is good customer service? (a) a tidy stall table (b) ignoring a customer (c) dirty hands with food (d) chatting on the phone
25. 25.True or false: “a clear price board” is good customer service. (a) False (b) True
26. 26.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
27. 27.Which of these is poor customer service? (a) fixing mistakes quickly (b) chatting on the phone (c) clean, covered food (d) sorry for a long wait
28. 28.🔍 Which is the odd one out? (a) greeting with a smile (b) a clear price board (c) listening to complaints (d) rude replies
29. 29.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
30. 30.True or false: “dirty hands with food” is good customer service. (a) True (b) False
31. 31.Which of these is good customer service? (a) arguing with a buyer (b) dirty hands with food (c) rude replies (d) giving correct change
32. 32.Which of these is good customer service? (a) arguing with a buyer (b) sorry for a long wait (c) a sticky, messy table (d) dirty hands with food
33. 33.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
34. 34.True or false: “giving correct change” is good customer service. (a) True (b) False
35. 35.🔍 Which is the odd one out? (a) arguing with a buyer (b) saying thank you (c) rude replies (d) counting change wrongly
36. 36.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
37. 37.🔍 Which is the odd one out? (a) a tidy stall table (b) clean, covered food (c) ignoring a customer (d) giving correct change
38. 38.🔍 Which is the odd one out? (a) hiding the prices (b) a tidy stall table (c) giving correct change (d) saying thank you
39. 39.🔍 Which is the odd one out? (a) greeting with a smile (b) giving correct change (c) arguing with a buyer (d) a tidy stall table
40. 40.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service

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