Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 411 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) giving correct change (b) saying thank you (c) ignoring a customer (d) sorry for a long wait
2. 2.True or false: “dirty hands with food” is good customer service. (a) True (b) False
3. 3.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
4. 4.True or false: “listening to complaints” is poor customer service. (a) True (b) False
5. 5.True or false: “a tidy stall table” is good customer service. (a) False (b) True
6. 6.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) blame the buyer (d) keep it quietly
7. 7.True or false: “giving correct change” is poor customer service. (a) False (b) True
8. 8.Which of these is good customer service? (a) arguing with a buyer (b) a clear price board (c) serving friends first (d) hiding the prices
9. 9.Which of these is good customer service? (a) a sticky, messy table (b) hiding the prices (c) counting change wrongly (d) saying thank you
10. 10.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
11. 11.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
12. 12.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) buyers come back (d) it is slower
13. 13.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
14. 14.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
15. 15.True or false: “clean, covered food” is poor customer service. (a) True (b) False
16. 16.Which of these is poor customer service? (a) greeting with a smile (b) clean, covered food (c) listening to complaints (d) counting change wrongly
17. 17.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) tell them to go (c) argue (d) ignore it
18. 18.True or false: “clean, covered food” is good customer service. (a) False (b) True
19. 19.True or false: “chatting on the phone” is good customer service. (a) False (b) True
20. 20.🔍 Which is the odd one out? (a) a sticky, messy table (b) counting change wrongly (c) dirty hands with food (d) sorry for a long wait
21. 21.🔍 Which is the odd one out? (a) clean, covered food (b) saying thank you (c) rude replies (d) listening to complaints
22. 22.🔍 Which is the odd one out? (a) serving friends first (b) saying thank you (c) fixing mistakes quickly (d) giving correct change
23. 23.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) laugh at them (d) say sorry, add sugar
24. 24.Which of these is poor customer service? (a) clean, covered food (b) fixing mistakes quickly (c) arguing with a buyer (d) giving correct change
25. 25.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
26. 26.Which of these is good customer service? (a) a sticky, messy table (b) hiding the prices (c) giving correct change (d) dirty hands with food
27. 27.🔍 Which is the odd one out? (a) a clear price board (b) sorry for a long wait (c) arguing with a buyer (d) fixing mistakes quickly
28. 28.Which of these is good customer service? (a) rude replies (b) fixing mistakes quickly (c) counting change wrongly (d) ignoring a customer
29. 29.True or false: “serving friends first” is good customer service. (a) True (b) False
30. 30.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
31. 31.True or false: “listening to complaints” is good customer service. (a) True (b) False
32. 32.True or false: “rude replies” is good customer service. (a) True (b) False
33. 33.Which of these is poor customer service? (a) chatting on the phone (b) fixing mistakes quickly (c) saying thank you (d) giving correct change
34. 34.🔍 Which is the odd one out? (a) dirty hands with food (b) a tidy stall table (c) serving friends first (d) counting change wrongly
35. 35.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) clean, covered food (b) fixing mistakes quickly (c) giving correct change (d) dirty hands with food
37. 37.True or false: “ignoring a customer” is good customer service. (a) True (b) False
38. 38.True or false: “greeting with a smile” is good customer service. (a) True (b) False
39. 39.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
40. 40.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service

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