Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 412 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) a tidy stall table (b) sorry for a long wait (c) hiding the prices (d) listening to complaints
2. 2.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
3. 3.Which of these is poor customer service? (a) a clear price board (b) listening to complaints (c) ignoring a customer (d) sorry for a long wait
4. 4.🔍 Which is the odd one out? (a) saying thank you (b) giving correct change (c) fixing mistakes quickly (d) dirty hands with food
5. 5.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
6. 6.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) argue with them (d) ignore them
7. 7.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
8. 8.Which of these is good customer service? (a) dirty hands with food (b) a sticky, messy table (c) a tidy stall table (d) ignoring a customer
9. 9.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
10. 10.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
11. 11.🔍 Which is the odd one out? (a) giving correct change (b) fixing mistakes quickly (c) a tidy stall table (d) rude replies
12. 12.🔍 Which is the odd one out? (a) saying thank you (b) a sticky, messy table (c) listening to complaints (d) greeting with a smile
13. 13.🔍 Which is the odd one out? (a) saying thank you (b) counting change wrongly (c) greeting with a smile (d) fixing mistakes quickly
14. 14.True or false: “serving friends first” is good customer service. (a) False (b) True
15. 15.Which of these is good customer service? (a) a sticky, messy table (b) hiding the prices (c) chatting on the phone (d) fixing mistakes quickly
16. 16.Which of these is good customer service? (a) arguing with a buyer (b) serving friends first (c) giving correct change (d) dirty hands with food
17. 17.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
18. 18.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) keep it quietly (d) blame the buyer
19. 19.True or false: “saying thank you” is poor customer service. (a) False (b) True
20. 20.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
21. 21.Which of these is poor customer service? (a) greeting with a smile (b) clean, covered food (c) arguing with a buyer (d) listening to complaints
22. 22.Which of these is good customer service? (a) serving friends first (b) hiding the prices (c) arguing with a buyer (d) sorry for a long wait
23. 23.Which of these is good customer service? (a) counting change wrongly (b) chatting on the phone (c) listening to complaints (d) ignoring a customer
24. 24.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
25. 25.Which of these is poor customer service? (a) clean, covered food (b) chatting on the phone (c) fixing mistakes quickly (d) sorry for a long wait
26. 26.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
27. 27.🔍 Which is the odd one out? (a) dirty hands with food (b) counting change wrongly (c) ignoring a customer (d) giving correct change
28. 28.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
29. 29.🔍 Which is the odd one out? (a) chatting on the phone (b) listening to complaints (c) counting change wrongly (d) serving friends first
30. 30.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) make them leave (d) serve them in turn
31. 31.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) tell them to go (d) thank them and note it
32. 32.🔍 Which is the odd one out? (a) a tidy stall table (b) saying thank you (c) serving friends first (d) sorry for a long wait
33. 33.🔍 Which is the odd one out? (a) arguing with a buyer (b) counting change wrongly (c) ignoring a customer (d) clean, covered food
34. 34.🔁 Why does good service matter so much? (a) buyers come back (b) it is slower (c) it does not (d) it costs a lot
35. 35.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
36. 36.Which of these is poor customer service? (a) a sticky, messy table (b) sorry for a long wait (c) listening to complaints (d) clean, covered food
37. 37.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
38. 38.True or false: “ignoring a customer” is good customer service. (a) True (b) False
39. 39.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
40. 40.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service

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