Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 413 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) hiding the prices (b) serving friends first (c) saying thank you (d) counting change wrongly
2. 2.🔍 Which is the odd one out? (a) a sticky, messy table (b) a clear price board (c) counting change wrongly (d) rude replies
3. 3.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) close the stall (d) give it back, say sorry
4. 4.🔍 Which is the odd one out? (a) clean, covered food (b) a sticky, messy table (c) saying thank you (d) a tidy stall table
5. 5.True or false: “counting change wrongly” is good customer service. (a) True (b) False
6. 6.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
7. 7.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
8. 8.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
9. 9.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) laugh at them (d) ignore them
10. 10.Which of these is poor customer service? (a) a clear price board (b) fixing mistakes quickly (c) clean, covered food (d) arguing with a buyer
11. 11.🔍 Which is the odd one out? (a) listening to complaints (b) sorry for a long wait (c) dirty hands with food (d) a tidy stall table
12. 12.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) ignore it (d) tell them to go
13. 13.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
14. 14.🔍 Which is the odd one out? (a) greeting with a smile (b) ignoring a customer (c) chatting on the phone (d) a sticky, messy table
15. 15.Which of these is poor customer service? (a) fixing mistakes quickly (b) a clear price board (c) serving friends first (d) giving correct change
16. 16.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
17. 17.Which of these is good customer service? (a) arguing with a buyer (b) counting change wrongly (c) sorry for a long wait (d) hiding the prices
18. 18.Which of these is good customer service? (a) rude replies (b) serving friends first (c) counting change wrongly (d) saying thank you
19. 19.Which of these is good customer service? (a) ignoring a customer (b) dirty hands with food (c) counting change wrongly (d) greeting with a smile
20. 20.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
21. 21.True or false: “dirty hands with food” is good customer service. (a) False (b) True
22. 22.Which of these is good customer service? (a) arguing with a buyer (b) a clear price board (c) counting change wrongly (d) rude replies
23. 23.🔍 Which is the odd one out? (a) counting change wrongly (b) listening to complaints (c) a tidy stall table (d) clean, covered food
24. 24.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
25. 25.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
26. 26.True or false: “hiding the prices” is good customer service. (a) False (b) True
27. 27.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
28. 28.True or false: “a clear price board” is poor customer service. (a) False (b) True
29. 29.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
30. 30.Which of these is poor customer service? (a) chatting on the phone (b) sorry for a long wait (c) fixing mistakes quickly (d) a tidy stall table
31. 31.Which of these is poor customer service? (a) sorry for a long wait (b) greeting with a smile (c) counting change wrongly (d) saying thank you
32. 32.Which of these is poor customer service? (a) saying thank you (b) fixing mistakes quickly (c) clean, covered food (d) a sticky, messy table
33. 33.Which of these is poor customer service? (a) hiding the prices (b) a tidy stall table (c) clean, covered food (d) sorry for a long wait
34. 34.Which of these is good customer service? (a) hiding the prices (b) rude replies (c) giving correct change (d) ignoring a customer
35. 35.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
36. 36.True or false: “serving friends first” is poor customer service. (a) True (b) False
37. 37.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
38. 38.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) take a break (d) serve them in turn
39. 39.🔍 Which is the odd one out? (a) rude replies (b) ignoring a customer (c) listening to complaints (d) a sticky, messy table
40. 40.Which of these is good customer service? (a) counting change wrongly (b) hiding the prices (c) a sticky, messy table (d) clean, covered food

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids