Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 414 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) giving correct change (b) a tidy stall table (c) saying thank you (d) rude replies
2. 2.🔍 Which is the odd one out? (a) ignoring a customer (b) giving correct change (c) a tidy stall table (d) saying thank you
3. 3.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
4. 4.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
5. 5.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
6. 6.True or false: “hiding the prices” is good customer service. (a) False (b) True
7. 7.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
8. 8.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) say sorry, add sugar (d) argue with them
9. 9.True or false: “listening to complaints” is poor customer service. (a) False (b) True
10. 10.Which of these is good customer service? (a) fixing mistakes quickly (b) rude replies (c) counting change wrongly (d) hiding the prices
11. 11.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) give it back, say sorry (d) blame the buyer
12. 12.True or false: “rude replies” is good customer service. (a) False (b) True
13. 13.Which of these is poor customer service? (a) fixing mistakes quickly (b) a clear price board (c) chatting on the phone (d) giving correct change
14. 14.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
15. 15.Which of these is poor customer service? (a) a clear price board (b) serving friends first (c) saying thank you (d) giving correct change
16. 16.Which of these is good customer service? (a) arguing with a buyer (b) serving friends first (c) counting change wrongly (d) greeting with a smile
17. 17.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) take a break (d) serve them in turn
18. 18.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
19. 19.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
20. 20.🔍 Which is the odd one out? (a) a tidy stall table (b) a clear price board (c) greeting with a smile (d) dirty hands with food
21. 21.Which of these is good customer service? (a) a sticky, messy table (b) sorry for a long wait (c) dirty hands with food (d) arguing with a buyer
22. 22.🔍 Which is the odd one out? (a) giving correct change (b) saying thank you (c) a sticky, messy table (d) a tidy stall table
23. 23.Which of these is good customer service? (a) chatting on the phone (b) a sticky, messy table (c) arguing with a buyer (d) a clear price board
24. 24.🔍 Which is the odd one out? (a) counting change wrongly (b) dirty hands with food (c) hiding the prices (d) greeting with a smile
25. 25.🔍 Which is the odd one out? (a) counting change wrongly (b) fixing mistakes quickly (c) ignoring a customer (d) serving friends first
26. 26.🔍 Which is the odd one out? (a) saying thank you (b) chatting on the phone (c) serving friends first (d) counting change wrongly
27. 27.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
28. 28.True or false: “listening to complaints” is good customer service. (a) True (b) False
29. 29.True or false: “saying thank you” is good customer service. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) giving correct change (b) listening to complaints (c) chatting on the phone (d) greeting with a smile
31. 31.🔍 Which is the odd one out? (a) ignoring a customer (b) a clear price board (c) rude replies (d) dirty hands with food
32. 32.True or false: “a tidy stall table” is good customer service. (a) True (b) False
33. 33.Which of these is good customer service? (a) arguing with a buyer (b) saying thank you (c) rude replies (d) counting change wrongly
34. 34.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
35. 35.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it is slower (d) it does not
36. 36.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
37. 37.Which of these is poor customer service? (a) sorry for a long wait (b) clean, covered food (c) giving correct change (d) arguing with a buyer
38. 38.Which of these is poor customer service? (a) a tidy stall table (b) clean, covered food (c) saying thank you (d) ignoring a customer
39. 39.True or false: “a clear price board” is poor customer service. (a) False (b) True
40. 40.True or false: “giving correct change” is poor customer service. (a) False (b) True

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