Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 415 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
2. 2.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) make them leave (d) serve them in turn
3. 3.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) tell them to go (d) ignore it
4. 4.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) keep it quietly (d) give it back, say sorry
5. 5.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) argue with them (d) say sorry, add sugar
6. 6.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
7. 7.🔍 Which is the odd one out? (a) rude replies (b) serving friends first (c) counting change wrongly (d) giving correct change
8. 8.🔍 Which is the odd one out? (a) rude replies (b) saying thank you (c) giving correct change (d) a clear price board
9. 9.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) it does not (d) buyers come back
10. 10.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
11. 11.🔍 Which is the odd one out? (a) saying thank you (b) serving friends first (c) sorry for a long wait (d) fixing mistakes quickly
12. 12.True or false: “a tidy stall table” is good customer service. (a) True (b) False
13. 13.Which of these is good customer service? (a) a clear price board (b) counting change wrongly (c) hiding the prices (d) a sticky, messy table
14. 14.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
15. 15.True or false: “listening to complaints” is poor customer service. (a) True (b) False
16. 16.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
17. 17.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
18. 18.Which of these is poor customer service? (a) fixing mistakes quickly (b) a tidy stall table (c) dirty hands with food (d) clean, covered food
19. 19.🔍 Which is the odd one out? (a) saying thank you (b) rude replies (c) ignoring a customer (d) arguing with a buyer
20. 20.🔍 Which is the odd one out? (a) a clear price board (b) chatting on the phone (c) dirty hands with food (d) rude replies
21. 21.🔍 Which is the odd one out? (a) greeting with a smile (b) giving correct change (c) dirty hands with food (d) a tidy stall table
22. 22.True or false: “hiding the prices” is good customer service. (a) True (b) False
23. 23.Which of these is good customer service? (a) listening to complaints (b) ignoring a customer (c) arguing with a buyer (d) chatting on the phone
24. 24.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
25. 25.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
26. 26.True or false: “serving friends first” is poor customer service. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) a sticky, messy table (b) sorry for a long wait (c) rude replies (d) counting change wrongly
28. 28.True or false: “rude replies” is good customer service. (a) False (b) True
29. 29.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
30. 30.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
31. 31.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
32. 32.True or false: “clean, covered food” is good customer service. (a) True (b) False
33. 33.True or false: “hiding the prices” is poor customer service. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) clean, covered food (b) serving friends first (c) hiding the prices (d) counting change wrongly
35. 35.Which of these is good customer service? (a) arguing with a buyer (b) giving correct change (c) chatting on the phone (d) a sticky, messy table
36. 36.True or false: “a clear price board” is poor customer service. (a) True (b) False
37. 37.Which of these is poor customer service? (a) counting change wrongly (b) greeting with a smile (c) clean, covered food (d) listening to complaints
38. 38.🔍 Which is the odd one out? (a) a clear price board (b) sorry for a long wait (c) chatting on the phone (d) fixing mistakes quickly
39. 39.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
40. 40.Which of these is good customer service? (a) arguing with a buyer (b) a tidy stall table (c) hiding the prices (d) ignoring a customer

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