Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 416 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) saying thank you (b) serving friends first (c) giving correct change (d) greeting with a smile
2. 2.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
3. 3.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) laugh at them (d) ignore them
4. 4.Which of these is poor customer service? (a) sorry for a long wait (b) greeting with a smile (c) rude replies (d) giving correct change
5. 5.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
6. 6.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) make them leave (d) serve them in turn
7. 7.🔍 Which is the odd one out? (a) rude replies (b) listening to complaints (c) sorry for a long wait (d) fixing mistakes quickly
8. 8.Which of these is good customer service? (a) a tidy stall table (b) chatting on the phone (c) counting change wrongly (d) ignoring a customer
9. 9.Which of these is poor customer service? (a) a tidy stall table (b) clean, covered food (c) arguing with a buyer (d) greeting with a smile
10. 10.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
11. 11.True or false: “ignoring a customer” is good customer service. (a) True (b) False
12. 12.Which of these is good customer service? (a) chatting on the phone (b) hiding the prices (c) sorry for a long wait (d) serving friends first
13. 13.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) ignore it (d) tell them to go
14. 14.Which of these is good customer service? (a) counting change wrongly (b) chatting on the phone (c) fixing mistakes quickly (d) serving friends first
15. 15.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
16. 16.🔍 Which is the odd one out? (a) saying thank you (b) a clear price board (c) arguing with a buyer (d) clean, covered food
17. 17.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) it does not (d) buyers come back
18. 18.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) keep it quietly (c) blame the buyer (d) close the stall
19. 19.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
20. 20.Which of these is good customer service? (a) arguing with a buyer (b) counting change wrongly (c) chatting on the phone (d) giving correct change
21. 21.Which of these is poor customer service? (a) sorry for a long wait (b) saying thank you (c) listening to complaints (d) dirty hands with food
22. 22.Which of these is poor customer service? (a) clean, covered food (b) listening to complaints (c) sorry for a long wait (d) a sticky, messy table
23. 23.True or false: “rude replies” is poor customer service. (a) True (b) False
24. 24.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
25. 25.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
26. 26.🔍 Which is the odd one out? (a) ignoring a customer (b) listening to complaints (c) dirty hands with food (d) chatting on the phone
27. 27.🔍 Which is the odd one out? (a) saying thank you (b) sorry for a long wait (c) greeting with a smile (d) dirty hands with food
28. 28.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
29. 29.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
30. 30.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
31. 31.Which of these is good customer service? (a) arguing with a buyer (b) serving friends first (c) dirty hands with food (d) greeting with a smile
32. 32.🔍 Which is the odd one out? (a) serving friends first (b) rude replies (c) fixing mistakes quickly (d) a sticky, messy table
33. 33.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
34. 34.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
35. 35.🔍 Which is the odd one out? (a) a clear price board (b) a sticky, messy table (c) greeting with a smile (d) clean, covered food
36. 36.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
37. 37.Which of these is good customer service? (a) a sticky, messy table (b) counting change wrongly (c) saying thank you (d) ignoring a customer
38. 38.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
39. 39.Which of these is good customer service? (a) arguing with a buyer (b) a sticky, messy table (c) clean, covered food (d) dirty hands with food
40. 40.Which of these is poor customer service? (a) greeting with a smile (b) saying thank you (c) counting change wrongly (d) giving correct change

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