Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 417 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
2. 2.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
3. 3.Which of these is good customer service? (a) dirty hands with food (b) clean, covered food (c) counting change wrongly (d) a sticky, messy table
4. 4.Which of these is poor customer service? (a) greeting with a smile (b) clean, covered food (c) fixing mistakes quickly (d) counting change wrongly
5. 5.🔍 Which is the odd one out? (a) hiding the prices (b) rude replies (c) chatting on the phone (d) sorry for a long wait
6. 6.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
7. 7.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
8. 8.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
9. 9.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) chatting on the phone (c) ignoring a customer (d) arguing with a buyer
10. 10.Which of these is poor customer service? (a) fixing mistakes quickly (b) arguing with a buyer (c) clean, covered food (d) a clear price board
11. 11.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
12. 12.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
13. 13.True or false: “saying thank you” is poor customer service. (a) False (b) True
14. 14.Which of these is good customer service? (a) listening to complaints (b) hiding the prices (c) arguing with a buyer (d) serving friends first
15. 15.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
16. 16.🔍 Which is the odd one out? (a) chatting on the phone (b) arguing with a buyer (c) a tidy stall table (d) hiding the prices
17. 17.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
18. 18.True or false: “giving correct change” is poor customer service. (a) False (b) True
19. 19.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) it does not (d) buyers come back
20. 20.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
21. 21.True or false: “counting change wrongly” is good customer service. (a) False (b) True
22. 22.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) chatting on the phone (c) giving correct change (d) sorry for a long wait
23. 23.Which of these is poor customer service? (a) greeting with a smile (b) listening to complaints (c) ignoring a customer (d) clean, covered food
24. 24.🔍 Which is the odd one out? (a) a clear price board (b) a sticky, messy table (c) saying thank you (d) listening to complaints
25. 25.Which of these is good customer service? (a) serving friends first (b) a sticky, messy table (c) a tidy stall table (d) dirty hands with food
26. 26.🔍 Which is the odd one out? (a) a tidy stall table (b) clean, covered food (c) fixing mistakes quickly (d) serving friends first
27. 27.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) make them leave (d) serve them in turn
28. 28.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) argue with them (d) ignore them
29. 29.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
30. 30.True or false: “greeting with a smile” is good customer service. (a) False (b) True
31. 31.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
32. 32.True or false: “chatting on the phone” is good customer service. (a) True (b) False
33. 33.True or false: “rude replies” is poor customer service. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) ignoring a customer (b) serving friends first (c) listening to complaints (d) arguing with a buyer
35. 35.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
36. 36.Which of these is poor customer service? (a) clean, covered food (b) serving friends first (c) listening to complaints (d) greeting with a smile
37. 37.🔍 Which is the odd one out? (a) a tidy stall table (b) saying thank you (c) hiding the prices (d) greeting with a smile
38. 38.Which of these is poor customer service? (a) listening to complaints (b) a clear price board (c) chatting on the phone (d) clean, covered food
39. 39.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
40. 40.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service

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