Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 418 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) listening to complaints (b) a tidy stall table (c) a clear price board (d) ignoring a customer
2. 2.True or false: “ignoring a customer” is good customer service. (a) True (b) False
3. 3.🔁 Why does good service matter so much? (a) buyers come back (b) it does not (c) it is slower (d) it costs a lot
4. 4.🔍 Which is the odd one out? (a) a tidy stall table (b) serving friends first (c) chatting on the phone (d) counting change wrongly
5. 5.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) tell them to go (d) argue
6. 6.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
7. 7.🔍 Which is the odd one out? (a) greeting with a smile (b) sorry for a long wait (c) listening to complaints (d) rude replies
8. 8.Which of these is poor customer service? (a) saying thank you (b) clean, covered food (c) rude replies (d) a clear price board
9. 9.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
10. 10.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
11. 11.🔍 Which is the odd one out? (a) greeting with a smile (b) ignoring a customer (c) a sticky, messy table (d) dirty hands with food
12. 12.Which of these is poor customer service? (a) greeting with a smile (b) sorry for a long wait (c) fixing mistakes quickly (d) counting change wrongly
13. 13.True or false: “giving correct change” is good customer service. (a) True (b) False
14. 14.🔍 Which is the odd one out? (a) serving friends first (b) clean, covered food (c) arguing with a buyer (d) counting change wrongly
15. 15.Which of these is good customer service? (a) dirty hands with food (b) a clear price board (c) chatting on the phone (d) rude replies
16. 16.Which of these is poor customer service? (a) sorry for a long wait (b) arguing with a buyer (c) giving correct change (d) saying thank you
17. 17.🔍 Which is the odd one out? (a) listening to complaints (b) a sticky, messy table (c) giving correct change (d) clean, covered food
18. 18.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) blame the buyer (d) close the stall
19. 19.Which of these is good customer service? (a) sorry for a long wait (b) rude replies (c) hiding the prices (d) counting change wrongly
20. 20.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
21. 21.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
22. 22.🔍 Which is the odd one out? (a) serving friends first (b) rude replies (c) sorry for a long wait (d) arguing with a buyer
23. 23.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
24. 24.🔍 Which is the odd one out? (a) chatting on the phone (b) sorry for a long wait (c) a clear price board (d) saying thank you
25. 25.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
26. 26.🔍 Which is the odd one out? (a) dirty hands with food (b) giving correct change (c) fixing mistakes quickly (d) clean, covered food
27. 27.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
28. 28.True or false: “clean, covered food” is good customer service. (a) False (b) True
29. 29.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
30. 30.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
31. 31.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
32. 32.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
33. 33.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) argue with them (d) laugh at them
34. 34.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) serve them in turn (d) make them leave
35. 35.Which of these is poor customer service? (a) a tidy stall table (b) listening to complaints (c) giving correct change (d) hiding the prices
36. 36.True or false: “rude replies” is poor customer service. (a) False (b) True
37. 37.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) dirty hands with food (b) hiding the prices (c) counting change wrongly (d) listening to complaints
39. 39.True or false: “a clear price board” is poor customer service. (a) False (b) True
40. 40.Which of these is good customer service? (a) a sticky, messy table (b) rude replies (c) serving friends first (d) greeting with a smile

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