Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 419 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “clean, covered food” is good customer service. (a) False (b) True
2. 2.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) thank them and note it (d) tell them to go
3. 3.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
4. 4.True or false: “a clear price board” is poor customer service. (a) False (b) True
5. 5.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) ignore them (d) laugh at them
6. 6.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
7. 7.Which of these is good customer service? (a) ignoring a customer (b) a clear price board (c) hiding the prices (d) rude replies
8. 8.Which of these is poor customer service? (a) a sticky, messy table (b) a clear price board (c) greeting with a smile (d) clean, covered food
9. 9.🔍 Which is the odd one out? (a) hiding the prices (b) a clear price board (c) a sticky, messy table (d) rude replies
10. 10.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) make them leave (d) take a break
11. 11.🔍 Which is the odd one out? (a) a tidy stall table (b) a clear price board (c) greeting with a smile (d) serving friends first
12. 12.True or false: “hiding the prices” is poor customer service. (a) False (b) True
13. 13.Which of these is good customer service? (a) counting change wrongly (b) arguing with a buyer (c) rude replies (d) sorry for a long wait
14. 14.🔍 Which is the odd one out? (a) listening to complaints (b) greeting with a smile (c) clean, covered food (d) dirty hands with food
15. 15.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
16. 16.Which of these is good customer service? (a) dirty hands with food (b) arguing with a buyer (c) fixing mistakes quickly (d) a sticky, messy table
17. 17.🔍 Which is the odd one out? (a) giving correct change (b) listening to complaints (c) chatting on the phone (d) greeting with a smile
18. 18.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
19. 19.Which of these is poor customer service? (a) fixing mistakes quickly (b) listening to complaints (c) counting change wrongly (d) saying thank you
20. 20.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) counting change wrongly (c) saying thank you (d) giving correct change
21. 21.🔍 Which is the odd one out? (a) hiding the prices (b) clean, covered food (c) a tidy stall table (d) greeting with a smile
22. 22.Which of these is good customer service? (a) dirty hands with food (b) a sticky, messy table (c) arguing with a buyer (d) clean, covered food
23. 23.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
24. 24.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
25. 25.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) it costs a lot (d) buyers come back
26. 26.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
27. 27.True or false: “clean, covered food” is poor customer service. (a) True (b) False
28. 28.Which of these is poor customer service? (a) a clear price board (b) a tidy stall table (c) saying thank you (d) serving friends first
29. 29.True or false: “dirty hands with food” is good customer service. (a) True (b) False
30. 30.Which of these is poor customer service? (a) giving correct change (b) greeting with a smile (c) hiding the prices (d) a tidy stall table
31. 31.🔍 Which is the odd one out? (a) serving friends first (b) a sticky, messy table (c) dirty hands with food (d) listening to complaints
32. 32.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) listening to complaints (b) a sticky, messy table (c) clean, covered food (d) a clear price board
34. 34.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
35. 35.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) keep it quietly (d) close the stall
36. 36.True or false: “saying thank you” is good customer service. (a) False (b) True
37. 37.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
38. 38.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
39. 39.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
40. 40.Which of these is poor customer service? (a) sorry for a long wait (b) greeting with a smile (c) giving correct change (d) chatting on the phone

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