Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 420 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) serving friends first (b) ignoring a customer (c) sorry for a long wait (d) rude replies
2. 2.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) close the stall (d) give it back, say sorry
3. 3.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
4. 4.True or false: “giving correct change” is poor customer service. (a) True (b) False
5. 5.🔍 Which is the odd one out? (a) ignoring a customer (b) saying thank you (c) rude replies (d) a sticky, messy table
6. 6.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
7. 7.Which of these is good customer service? (a) a tidy stall table (b) ignoring a customer (c) chatting on the phone (d) counting change wrongly
8. 8.Which of these is poor customer service? (a) fixing mistakes quickly (b) a tidy stall table (c) listening to complaints (d) rude replies
9. 9.Which of these is poor customer service? (a) sorry for a long wait (b) a clear price board (c) clean, covered food (d) a sticky, messy table
10. 10.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
11. 11.🔍 Which is the odd one out? (a) a tidy stall table (b) saying thank you (c) serving friends first (d) sorry for a long wait
12. 12.Which of these is poor customer service? (a) a clear price board (b) dirty hands with food (c) saying thank you (d) sorry for a long wait
13. 13.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
14. 14.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
15. 15.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) take a break (d) make them leave
16. 16.Which of these is poor customer service? (a) sorry for a long wait (b) listening to complaints (c) hiding the prices (d) saying thank you
17. 17.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
18. 18.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) it costs a lot (d) buyers come back
19. 19.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) laugh at them (d) say sorry, add sugar
20. 20.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
21. 21.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
22. 22.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) ignore it (d) tell them to go
23. 23.Which of these is poor customer service? (a) giving correct change (b) greeting with a smile (c) arguing with a buyer (d) a tidy stall table
24. 24.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
25. 25.True or false: “hiding the prices” is poor customer service. (a) False (b) True
26. 26.Which of these is good customer service? (a) a clear price board (b) chatting on the phone (c) a sticky, messy table (d) rude replies
27. 27.🔍 Which is the odd one out? (a) sorry for a long wait (b) clean, covered food (c) a tidy stall table (d) arguing with a buyer
28. 28.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
29. 29.🔍 Which is the odd one out? (a) dirty hands with food (b) a sticky, messy table (c) greeting with a smile (d) arguing with a buyer
30. 30.True or false: “dirty hands with food” is good customer service. (a) True (b) False
31. 31.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
32. 32.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
33. 33.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
34. 34.True or false: “a clear price board” is good customer service. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) dirty hands with food (b) fixing mistakes quickly (c) rude replies (d) arguing with a buyer
36. 36.🔍 Which is the odd one out? (a) chatting on the phone (b) greeting with a smile (c) giving correct change (d) a clear price board
37. 37.Which of these is poor customer service? (a) saying thank you (b) serving friends first (c) greeting with a smile (d) clean, covered food
38. 38.🔍 Which is the odd one out? (a) clean, covered food (b) rude replies (c) sorry for a long wait (d) giving correct change
39. 39.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
40. 40.True or false: “rude replies” is poor customer service. (a) False (b) True

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