Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 43 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) rude replies (b) a tidy stall table (c) hiding the prices (d) counting change wrongly
2. 2.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) keep it quietly (d) blame the buyer
3. 3.Which of these is poor customer service? (a) rude replies (b) saying thank you (c) giving correct change (d) clean, covered food
4. 4.Which of these is good customer service? (a) arguing with a buyer (b) hiding the prices (c) a tidy stall table (d) serving friends first
5. 5.Which of these is good customer service? (a) arguing with a buyer (b) ignoring a customer (c) sorry for a long wait (d) dirty hands with food
6. 6.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) argue with them (d) laugh at them
7. 7.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
8. 8.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
9. 9.True or false: “clean, covered food” is good customer service. (a) False (b) True
10. 10.Which of these is poor customer service? (a) a clear price board (b) hiding the prices (c) fixing mistakes quickly (d) listening to complaints
11. 11.True or false: “hiding the prices” is poor customer service. (a) True (b) False
12. 12.True or false: “listening to complaints” is good customer service. (a) True (b) False
13. 13.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
14. 14.🔍 Which is the odd one out? (a) rude replies (b) serving friends first (c) saying thank you (d) chatting on the phone
15. 15.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
16. 16.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
17. 17.🔁 Why does good service matter so much? (a) buyers come back (b) it costs a lot (c) it does not (d) it is slower
18. 18.Which of these is poor customer service? (a) sorry for a long wait (b) saying thank you (c) clean, covered food (d) serving friends first
19. 19.Which of these is good customer service? (a) giving correct change (b) counting change wrongly (c) hiding the prices (d) chatting on the phone
20. 20.🔍 Which is the odd one out? (a) dirty hands with food (b) serving friends first (c) a sticky, messy table (d) listening to complaints
21. 21.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
22. 22.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
23. 23.Which of these is good customer service? (a) ignoring a customer (b) rude replies (c) greeting with a smile (d) counting change wrongly
24. 24.True or false: “greeting with a smile” is good customer service. (a) False (b) True
25. 25.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) thank them and note it (d) tell them to go
26. 26.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
27. 27.True or false: “saying thank you” is good customer service. (a) False (b) True
28. 28.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
29. 29.🔍 Which is the odd one out? (a) a sticky, messy table (b) dirty hands with food (c) serving friends first (d) fixing mistakes quickly
30. 30.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
31. 31.🔍 Which is the odd one out? (a) counting change wrongly (b) rude replies (c) hiding the prices (d) greeting with a smile
32. 32.True or false: “giving correct change” is good customer service. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) greeting with a smile (b) a tidy stall table (c) listening to complaints (d) serving friends first
34. 34.🔍 Which is the odd one out? (a) listening to complaints (b) clean, covered food (c) saying thank you (d) dirty hands with food
35. 35.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
36. 36.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
37. 37.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) a clear price board (b) clean, covered food (c) greeting with a smile (d) arguing with a buyer
39. 39.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) clean, covered food (c) hiding the prices (d) giving correct change
40. 40.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True

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