Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 421 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) listening to complaints (b) greeting with a smile (c) saying thank you (d) rude replies
2. 2.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
3. 3.🔍 Which is the odd one out? (a) hiding the prices (b) a clear price board (c) sorry for a long wait (d) listening to complaints
4. 4.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
5. 5.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) give it back, say sorry (d) keep it quietly
6. 6.Which of these is good customer service? (a) rude replies (b) chatting on the phone (c) ignoring a customer (d) giving correct change
7. 7.Which of these is good customer service? (a) arguing with a buyer (b) serving friends first (c) a sticky, messy table (d) clean, covered food
8. 8.Which of these is good customer service? (a) dirty hands with food (b) arguing with a buyer (c) fixing mistakes quickly (d) hiding the prices
9. 9.Which of these is good customer service? (a) rude replies (b) sorry for a long wait (c) ignoring a customer (d) hiding the prices
10. 10.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
11. 11.True or false: “giving correct change” is poor customer service. (a) False (b) True
12. 12.🔍 Which is the odd one out? (a) a tidy stall table (b) saying thank you (c) a sticky, messy table (d) greeting with a smile
13. 13.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) clean, covered food (b) a tidy stall table (c) saying thank you (d) ignoring a customer
15. 15.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
16. 16.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) take a break (d) serve them in turn
17. 17.🔍 Which is the odd one out? (a) counting change wrongly (b) chatting on the phone (c) a clear price board (d) ignoring a customer
18. 18.True or false: “a tidy stall table” is good customer service. (a) False (b) True
19. 19.True or false: “serving friends first” is good customer service. (a) True (b) False
20. 20.🔍 Which is the odd one out? (a) dirty hands with food (b) a clear price board (c) clean, covered food (d) greeting with a smile
21. 21.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
22. 22.True or false: “giving correct change” is good customer service. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) a tidy stall table (b) sorry for a long wait (c) chatting on the phone (d) listening to complaints
24. 24.🔍 Which is the odd one out? (a) arguing with a buyer (b) fixing mistakes quickly (c) rude replies (d) hiding the prices
25. 25.Which of these is poor customer service? (a) giving correct change (b) sorry for a long wait (c) listening to complaints (d) a sticky, messy table
26. 26.Which of these is good customer service? (a) saying thank you (b) serving friends first (c) arguing with a buyer (d) hiding the prices
27. 27.Which of these is good customer service? (a) counting change wrongly (b) chatting on the phone (c) hiding the prices (d) listening to complaints
28. 28.Which of these is poor customer service? (a) a clear price board (b) a tidy stall table (c) rude replies (d) listening to complaints
29. 29.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
30. 30.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) buyers come back (d) it does not
31. 31.Which of these is poor customer service? (a) clean, covered food (b) hiding the prices (c) a tidy stall table (d) giving correct change
32. 32.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) arguing with a buyer (b) ignoring a customer (c) greeting with a smile (d) a sticky, messy table
34. 34.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
35. 35.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
36. 36.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) sorry for a long wait (b) ignoring a customer (c) arguing with a buyer (d) counting change wrongly
38. 38.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
39. 39.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
40. 40.True or false: “counting change wrongly” is poor customer service. (a) True (b) False

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