Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 422 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “hiding the prices” is poor customer service. (a) True (b) False
2. 2.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) argue with them (d) laugh at them
3. 3.True or false: “counting change wrongly” is good customer service. (a) True (b) False
4. 4.🔍 Which is the odd one out? (a) arguing with a buyer (b) a sticky, messy table (c) ignoring a customer (d) giving correct change
5. 5.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) hiding the prices (c) ignoring a customer (d) dirty hands with food
6. 6.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
7. 7.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
8. 8.Which of these is poor customer service? (a) sorry for a long wait (b) chatting on the phone (c) clean, covered food (d) fixing mistakes quickly
9. 9.🔍 Which is the odd one out? (a) a tidy stall table (b) hiding the prices (c) chatting on the phone (d) serving friends first
10. 10.True or false: “serving friends first” is poor customer service. (a) False (b) True
11. 11.🔍 Which is the odd one out? (a) clean, covered food (b) serving friends first (c) saying thank you (d) sorry for a long wait
12. 12.True or false: “giving correct change” is good customer service. (a) True (b) False
13. 13.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
14. 14.True or false: “a tidy stall table” is good customer service. (a) True (b) False
15. 15.True or false: “clean, covered food” is good customer service. (a) False (b) True
16. 16.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
17. 17.Which of these is good customer service? (a) serving friends first (b) ignoring a customer (c) arguing with a buyer (d) sorry for a long wait
18. 18.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
19. 19.Which of these is poor customer service? (a) greeting with a smile (b) giving correct change (c) a clear price board (d) a sticky, messy table
20. 20.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) it is slower (d) buyers come back
21. 21.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) keep it quietly (c) close the stall (d) blame the buyer
22. 22.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
23. 23.Which of these is good customer service? (a) a sticky, messy table (b) hiding the prices (c) ignoring a customer (d) giving correct change
24. 24.True or false: “greeting with a smile” is good customer service. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) greeting with a smile (b) arguing with a buyer (c) giving correct change (d) saying thank you
26. 26.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
27. 27.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) sorry for a long wait (b) hiding the prices (c) listening to complaints (d) a tidy stall table
29. 29.Which of these is good customer service? (a) ignoring a customer (b) dirty hands with food (c) arguing with a buyer (d) greeting with a smile
30. 30.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
31. 31.🔍 Which is the odd one out? (a) clean, covered food (b) listening to complaints (c) greeting with a smile (d) rude replies
32. 32.🔍 Which is the odd one out? (a) a tidy stall table (b) giving correct change (c) counting change wrongly (d) listening to complaints
33. 33.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) ignore it (d) thank them and note it
34. 34.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
35. 35.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
36. 36.🔍 Which is the odd one out? (a) dirty hands with food (b) hiding the prices (c) clean, covered food (d) chatting on the phone
37. 37.Which of these is poor customer service? (a) a clear price board (b) dirty hands with food (c) clean, covered food (d) listening to complaints
38. 38.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
39. 39.Which of these is poor customer service? (a) ignoring a customer (b) saying thank you (c) sorry for a long wait (d) listening to complaints
40. 40.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service

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