Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 423 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “hiding the prices” is good customer service. (a) True (b) False
2. 2.🔍 Which is the odd one out? (a) greeting with a smile (b) clean, covered food (c) a sticky, messy table (d) giving correct change
3. 3.🔍 Which is the odd one out? (a) ignoring a customer (b) arguing with a buyer (c) greeting with a smile (d) hiding the prices
4. 4.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) keep it quietly (d) give it back, say sorry
5. 5.🔍 Which is the odd one out? (a) saying thank you (b) listening to complaints (c) dirty hands with food (d) fixing mistakes quickly
6. 6.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
7. 7.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
8. 8.Which of these is poor customer service? (a) fixing mistakes quickly (b) greeting with a smile (c) clean, covered food (d) rude replies
9. 9.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
10. 10.🔍 Which is the odd one out? (a) a tidy stall table (b) rude replies (c) dirty hands with food (d) chatting on the phone
11. 11.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
12. 12.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) greeting with a smile (c) a tidy stall table (d) ignoring a customer
13. 13.🔍 Which is the odd one out? (a) a tidy stall table (b) rude replies (c) greeting with a smile (d) saying thank you
14. 14.True or false: “serving friends first” is good customer service. (a) True (b) False
15. 15.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
16. 16.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
17. 17.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) it is slower (d) buyers come back
18. 18.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
19. 19.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
20. 20.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
21. 21.True or false: “giving correct change” is poor customer service. (a) True (b) False
22. 22.Which of these is good customer service? (a) greeting with a smile (b) arguing with a buyer (c) chatting on the phone (d) counting change wrongly
23. 23.Which of these is good customer service? (a) arguing with a buyer (b) counting change wrongly (c) clean, covered food (d) a sticky, messy table
24. 24.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
25. 25.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) say sorry, add sugar (d) laugh at them
26. 26.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve friends first (d) serve them in turn
27. 27.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
28. 28.Which of these is poor customer service? (a) arguing with a buyer (b) a tidy stall table (c) giving correct change (d) fixing mistakes quickly
29. 29.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
30. 30.🔍 Which is the odd one out? (a) listening to complaints (b) hiding the prices (c) a clear price board (d) greeting with a smile
31. 31.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
32. 32.True or false: “saying thank you” is poor customer service. (a) True (b) False
33. 33.True or false: “a clear price board” is good customer service. (a) True (b) False
34. 34.True or false: “giving correct change” is good customer service. (a) False (b) True
35. 35.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
36. 36.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) tell them to go (d) argue
37. 37.🔍 Which is the odd one out? (a) counting change wrongly (b) rude replies (c) serving friends first (d) sorry for a long wait
38. 38.Which of these is poor customer service? (a) listening to complaints (b) saying thank you (c) clean, covered food (d) a sticky, messy table
39. 39.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) clean, covered food (b) counting change wrongly (c) giving correct change (d) greeting with a smile

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