Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 424 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
2. 2.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
3. 3.Which of these is poor customer service? (a) a clear price board (b) a tidy stall table (c) a sticky, messy table (d) saying thank you
4. 4.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
5. 5.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) ignore it (d) argue
6. 6.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
7. 7.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
8. 8.Which of these is good customer service? (a) counting change wrongly (b) rude replies (c) giving correct change (d) serving friends first
9. 9.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
10. 10.Which of these is good customer service? (a) dirty hands with food (b) greeting with a smile (c) hiding the prices (d) chatting on the phone
11. 11.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
12. 12.🔍 Which is the odd one out? (a) a clear price board (b) clean, covered food (c) arguing with a buyer (d) greeting with a smile
13. 13.🔍 Which is the odd one out? (a) rude replies (b) ignoring a customer (c) counting change wrongly (d) a clear price board
14. 14.🔍 Which is the odd one out? (a) counting change wrongly (b) clean, covered food (c) saying thank you (d) giving correct change
15. 15.True or false: “hiding the prices” is poor customer service. (a) False (b) True
16. 16.True or false: “hiding the prices” is good customer service. (a) False (b) True
17. 17.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
18. 18.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve friends first (d) serve them in turn
19. 19.🔍 Which is the odd one out? (a) giving correct change (b) a sticky, messy table (c) hiding the prices (d) arguing with a buyer
20. 20.Which of these is good customer service? (a) chatting on the phone (b) counting change wrongly (c) fixing mistakes quickly (d) ignoring a customer
21. 21.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
22. 22.🔍 Which is the odd one out? (a) greeting with a smile (b) rude replies (c) sorry for a long wait (d) a tidy stall table
23. 23.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) say sorry, add sugar (d) laugh at them
24. 24.Which of these is poor customer service? (a) fixing mistakes quickly (b) counting change wrongly (c) a clear price board (d) sorry for a long wait
25. 25.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
26. 26.Which of these is good customer service? (a) serving friends first (b) sorry for a long wait (c) a sticky, messy table (d) hiding the prices
27. 27.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
28. 28.🔍 Which is the odd one out? (a) rude replies (b) serving friends first (c) counting change wrongly (d) listening to complaints
29. 29.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
30. 30.Which of these is poor customer service? (a) clean, covered food (b) hiding the prices (c) a clear price board (d) a tidy stall table
31. 31.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
32. 32.Which of these is good customer service? (a) serving friends first (b) dirty hands with food (c) counting change wrongly (d) clean, covered food
33. 33.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
34. 34.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
35. 35.Which of these is poor customer service? (a) clean, covered food (b) dirty hands with food (c) giving correct change (d) a tidy stall table
36. 36.True or false: “clean, covered food” is good customer service. (a) False (b) True
37. 37.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it costs a lot (d) it is slower
38. 38.🔍 Which is the odd one out? (a) dirty hands with food (b) a sticky, messy table (c) a tidy stall table (d) rude replies
39. 39.🔍 Which is the odd one out? (a) a tidy stall table (b) sorry for a long wait (c) giving correct change (d) a sticky, messy table
40. 40.🔍 Which is the odd one out? (a) greeting with a smile (b) fixing mistakes quickly (c) giving correct change (d) dirty hands with food

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