Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 425 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) a clear price board (b) ignoring a customer (c) hiding the prices (d) chatting on the phone
2. 2.Which of these is poor customer service? (a) sorry for a long wait (b) giving correct change (c) fixing mistakes quickly (d) rude replies
3. 3.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve them in turn (d) serve friends first
4. 4.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
5. 5.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
6. 6.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
7. 7.Which of these is good customer service? (a) arguing with a buyer (b) dirty hands with food (c) a tidy stall table (d) hiding the prices
8. 8.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
9. 9.True or false: “clean, covered food” is good customer service. (a) False (b) True
10. 10.🔍 Which is the odd one out? (a) serving friends first (b) giving correct change (c) a clear price board (d) fixing mistakes quickly
11. 11.🔍 Which is the odd one out? (a) a clear price board (b) arguing with a buyer (c) sorry for a long wait (d) giving correct change
12. 12.Which of these is poor customer service? (a) arguing with a buyer (b) sorry for a long wait (c) clean, covered food (d) a clear price board
13. 13.🔍 Which is the odd one out? (a) hiding the prices (b) counting change wrongly (c) sorry for a long wait (d) chatting on the phone
14. 14.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
15. 15.True or false: “hiding the prices” is good customer service. (a) True (b) False
16. 16.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
17. 17.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
18. 18.🔍 Which is the odd one out? (a) greeting with a smile (b) hiding the prices (c) listening to complaints (d) clean, covered food
19. 19.Which of these is good customer service? (a) a sticky, messy table (b) arguing with a buyer (c) saying thank you (d) ignoring a customer
20. 20.Which of these is good customer service? (a) counting change wrongly (b) a sticky, messy table (c) giving correct change (d) ignoring a customer
21. 21.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
22. 22.True or false: “counting change wrongly” is good customer service. (a) False (b) True
23. 23.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it costs a lot (d) it is slower
24. 24.Which of these is good customer service? (a) serving friends first (b) ignoring a customer (c) dirty hands with food (d) clean, covered food
25. 25.🔍 Which is the odd one out? (a) rude replies (b) giving correct change (c) serving friends first (d) hiding the prices
26. 26.True or false: “rude replies” is good customer service. (a) False (b) True
27. 27.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
28. 28.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) give it back, say sorry (d) close the stall
29. 29.Which of these is poor customer service? (a) a tidy stall table (b) a clear price board (c) ignoring a customer (d) greeting with a smile
30. 30.🔍 Which is the odd one out? (a) saying thank you (b) listening to complaints (c) greeting with a smile (d) ignoring a customer
31. 31.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
32. 32.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) say sorry, add sugar (d) laugh at them
33. 33.🔍 Which is the odd one out? (a) ignoring a customer (b) counting change wrongly (c) a tidy stall table (d) chatting on the phone
34. 34.🔍 Which is the odd one out? (a) greeting with a smile (b) saying thank you (c) counting change wrongly (d) listening to complaints
35. 35.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
36. 36.True or false: “a clear price board” is good customer service. (a) True (b) False
37. 37.True or false: “clean, covered food” is poor customer service. (a) True (b) False
38. 38.Which of these is poor customer service? (a) clean, covered food (b) giving correct change (c) a clear price board (d) a sticky, messy table
39. 39.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
40. 40.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids