Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 426 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “saying thank you” is good customer service. (a) True (b) False
2. 2.True or false: “dirty hands with food” is good customer service. (a) False (b) True
3. 3.True or false: “giving correct change” is poor customer service. (a) True (b) False
4. 4.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) argue (d) ignore it
5. 5.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) laugh at them (d) ignore them
6. 6.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) take a break (c) make them leave (d) serve friends first
7. 7.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
8. 8.🔍 Which is the odd one out? (a) clean, covered food (b) listening to complaints (c) giving correct change (d) rude replies
9. 9.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
10. 10.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
11. 11.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
12. 12.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) keep it quietly (c) blame the buyer (d) close the stall
13. 13.Which of these is good customer service? (a) dirty hands with food (b) hiding the prices (c) chatting on the phone (d) saying thank you
14. 14.🔍 Which is the odd one out? (a) greeting with a smile (b) arguing with a buyer (c) ignoring a customer (d) serving friends first
15. 15.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
16. 16.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) it costs a lot (d) buyers come back
17. 17.Which of these is good customer service? (a) dirty hands with food (b) arguing with a buyer (c) ignoring a customer (d) greeting with a smile
18. 18.Which of these is good customer service? (a) hiding the prices (b) dirty hands with food (c) clean, covered food (d) counting change wrongly
19. 19.Which of these is good customer service? (a) arguing with a buyer (b) ignoring a customer (c) a tidy stall table (d) rude replies
20. 20.Which of these is good customer service? (a) a sticky, messy table (b) listening to complaints (c) arguing with a buyer (d) rude replies
21. 21.True or false: “giving correct change” is good customer service. (a) True (b) False
22. 22.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
23. 23.Which of these is good customer service? (a) chatting on the phone (b) dirty hands with food (c) arguing with a buyer (d) giving correct change
24. 24.Which of these is poor customer service? (a) saying thank you (b) dirty hands with food (c) giving correct change (d) sorry for a long wait
25. 25.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
26. 26.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
27. 27.Which of these is good customer service? (a) hiding the prices (b) a sticky, messy table (c) ignoring a customer (d) fixing mistakes quickly
28. 28.Which of these is poor customer service? (a) serving friends first (b) clean, covered food (c) a tidy stall table (d) giving correct change
29. 29.🔍 Which is the odd one out? (a) ignoring a customer (b) a sticky, messy table (c) dirty hands with food (d) fixing mistakes quickly
30. 30.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
31. 31.Which of these is poor customer service? (a) greeting with a smile (b) a tidy stall table (c) counting change wrongly (d) listening to complaints
32. 32.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
33. 33.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
34. 34.True or false: “chatting on the phone” is good customer service. (a) False (b) True
35. 35.True or false: “rude replies” is good customer service. (a) False (b) True
36. 36.True or false: “ignoring a customer” is good customer service. (a) True (b) False
37. 37.Which of these is poor customer service? (a) fixing mistakes quickly (b) chatting on the phone (c) greeting with a smile (d) a tidy stall table
38. 38.Which of these is poor customer service? (a) a tidy stall table (b) a clear price board (c) a sticky, messy table (d) listening to complaints
39. 39.True or false: “clean, covered food” is good customer service. (a) False (b) True
40. 40.Which of these is poor customer service? (a) rude replies (b) a tidy stall table (c) giving correct change (d) clean, covered food

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