Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 427 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “dirty hands with food” is good customer service. (a) False (b) True
2. 2.Which of these is good customer service? (a) counting change wrongly (b) fixing mistakes quickly (c) chatting on the phone (d) ignoring a customer
3. 3.🔍 Which is the odd one out? (a) serving friends first (b) chatting on the phone (c) fixing mistakes quickly (d) a sticky, messy table
4. 4.Which of these is good customer service? (a) chatting on the phone (b) hiding the prices (c) rude replies (d) a tidy stall table
5. 5.Which of these is good customer service? (a) ignoring a customer (b) counting change wrongly (c) chatting on the phone (d) clean, covered food
6. 6.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
7. 7.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
8. 8.🔍 Which is the odd one out? (a) a clear price board (b) rude replies (c) sorry for a long wait (d) greeting with a smile
9. 9.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it costs a lot (d) it does not
10. 10.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
11. 11.Which of these is poor customer service? (a) giving correct change (b) arguing with a buyer (c) a tidy stall table (d) clean, covered food
12. 12.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
13. 13.Which of these is poor customer service? (a) a tidy stall table (b) serving friends first (c) a clear price board (d) sorry for a long wait
14. 14.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
15. 15.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) serve them in turn (d) take a break
16. 16.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
17. 17.🔍 Which is the odd one out? (a) rude replies (b) ignoring a customer (c) a tidy stall table (d) chatting on the phone
18. 18.🔍 Which is the odd one out? (a) rude replies (b) ignoring a customer (c) chatting on the phone (d) greeting with a smile
19. 19.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
20. 20.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) saying thank you (c) hiding the prices (d) sorry for a long wait
21. 21.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
22. 22.Which of these is poor customer service? (a) sorry for a long wait (b) greeting with a smile (c) counting change wrongly (d) saying thank you
23. 23.🔍 Which is the odd one out? (a) arguing with a buyer (b) hiding the prices (c) counting change wrongly (d) sorry for a long wait
24. 24.True or false: “giving correct change” is good customer service. (a) False (b) True
25. 25.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
26. 26.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) argue with them (d) say sorry, add sugar
27. 27.🔍 Which is the odd one out? (a) sorry for a long wait (b) clean, covered food (c) saying thank you (d) ignoring a customer
28. 28.True or false: “clean, covered food” is poor customer service. (a) True (b) False
29. 29.True or false: “listening to complaints” is poor customer service. (a) True (b) False
30. 30.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) ignore it (d) argue
31. 31.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
32. 32.🔍 Which is the odd one out? (a) giving correct change (b) clean, covered food (c) a clear price board (d) dirty hands with food
33. 33.Which of these is good customer service? (a) rude replies (b) arguing with a buyer (c) a clear price board (d) ignoring a customer
34. 34.🔍 Which is the odd one out? (a) chatting on the phone (b) a tidy stall table (c) listening to complaints (d) giving correct change
35. 35.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) arguing with a buyer (c) giving correct change (d) clean, covered food
36. 36.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
37. 37.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
38. 38.True or false: “ignoring a customer” is good customer service. (a) False (b) True
39. 39.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
40. 40.Which of these is poor customer service? (a) saying thank you (b) greeting with a smile (c) a tidy stall table (d) a sticky, messy table

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