Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 428 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “rude replies” is good customer service. (a) True (b) False
2. 2.True or false: “saying thank you” is good customer service. (a) False (b) True
3. 3.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
4. 4.Which of these is good customer service? (a) counting change wrongly (b) hiding the prices (c) rude replies (d) greeting with a smile
5. 5.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) keep it quietly (c) close the stall (d) blame the buyer
6. 6.🔍 Which is the odd one out? (a) a sticky, messy table (b) serving friends first (c) arguing with a buyer (d) fixing mistakes quickly
7. 7.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) tell them to go (d) thank them and note it
8. 8.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
9. 9.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
10. 10.🔍 Which is the odd one out? (a) giving correct change (b) greeting with a smile (c) arguing with a buyer (d) saying thank you
11. 11.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) say sorry, add sugar (d) argue with them
12. 12.True or false: “listening to complaints” is poor customer service. (a) True (b) False
13. 13.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
14. 14.🔍 Which is the odd one out? (a) a clear price board (b) saying thank you (c) serving friends first (d) giving correct change
15. 15.Which of these is poor customer service? (a) hiding the prices (b) saying thank you (c) sorry for a long wait (d) clean, covered food
16. 16.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
17. 17.True or false: “hiding the prices” is good customer service. (a) False (b) True
18. 18.Which of these is good customer service? (a) chatting on the phone (b) arguing with a buyer (c) a tidy stall table (d) ignoring a customer
19. 19.Which of these is good customer service? (a) counting change wrongly (b) hiding the prices (c) giving correct change (d) arguing with a buyer
20. 20.Which of these is poor customer service? (a) fixing mistakes quickly (b) saying thank you (c) serving friends first (d) greeting with a smile
21. 21.🔍 Which is the odd one out? (a) serving friends first (b) chatting on the phone (c) ignoring a customer (d) a tidy stall table
22. 22.True or false: “listening to complaints” is good customer service. (a) True (b) False
23. 23.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) make them leave (d) serve them in turn
24. 24.Which of these is poor customer service? (a) greeting with a smile (b) rude replies (c) a clear price board (d) fixing mistakes quickly
25. 25.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
26. 26.🔍 Which is the odd one out? (a) dirty hands with food (b) chatting on the phone (c) rude replies (d) sorry for a long wait
27. 27.Which of these is good customer service? (a) a sticky, messy table (b) serving friends first (c) hiding the prices (d) fixing mistakes quickly
28. 28.Which of these is poor customer service? (a) counting change wrongly (b) a clear price board (c) listening to complaints (d) greeting with a smile
29. 29.True or false: “giving correct change” is good customer service. (a) True (b) False
30. 30.Which of these is good customer service? (a) dirty hands with food (b) serving friends first (c) chatting on the phone (d) clean, covered food
31. 31.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
32. 32.🔍 Which is the odd one out? (a) counting change wrongly (b) greeting with a smile (c) rude replies (d) a sticky, messy table
33. 33.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
34. 34.True or false: “a tidy stall table” is good customer service. (a) False (b) True
35. 35.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) it costs a lot (d) buyers come back
36. 36.True or false: “a clear price board” is poor customer service. (a) True (b) False
37. 37.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
38. 38.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
39. 39.🔍 Which is the odd one out? (a) arguing with a buyer (b) dirty hands with food (c) counting change wrongly (d) clean, covered food
40. 40.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids