Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 429 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) serving friends first (b) a clear price board (c) listening to complaints (d) sorry for a long wait
2. 2.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
3. 3.Which of these is good customer service? (a) a sticky, messy table (b) saying thank you (c) serving friends first (d) dirty hands with food
4. 4.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
5. 5.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) take a break (d) serve them in turn
6. 6.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) argue with them (d) ignore them
7. 7.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
8. 8.True or false: “giving correct change” is poor customer service. (a) True (b) False
9. 9.Which of these is poor customer service? (a) greeting with a smile (b) chatting on the phone (c) listening to complaints (d) fixing mistakes quickly
10. 10.True or false: “clean, covered food” is good customer service. (a) False (b) True
11. 11.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
12. 12.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
13. 13.🔍 Which is the odd one out? (a) serving friends first (b) sorry for a long wait (c) rude replies (d) counting change wrongly
14. 14.🔍 Which is the odd one out? (a) saying thank you (b) a clear price board (c) counting change wrongly (d) listening to complaints
15. 15.Which of these is poor customer service? (a) giving correct change (b) a clear price board (c) hiding the prices (d) greeting with a smile
16. 16.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
17. 17.Which of these is good customer service? (a) serving friends first (b) a clear price board (c) ignoring a customer (d) counting change wrongly
18. 18.🔍 Which is the odd one out? (a) counting change wrongly (b) hiding the prices (c) dirty hands with food (d) clean, covered food
19. 19.Which of these is good customer service? (a) counting change wrongly (b) a tidy stall table (c) ignoring a customer (d) hiding the prices
20. 20.Which of these is poor customer service? (a) dirty hands with food (b) fixing mistakes quickly (c) a clear price board (d) clean, covered food
21. 21.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
22. 22.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it does not (d) it costs a lot
23. 23.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
24. 24.🔍 Which is the odd one out? (a) dirty hands with food (b) a clear price board (c) ignoring a customer (d) hiding the prices
25. 25.Which of these is good customer service? (a) counting change wrongly (b) ignoring a customer (c) a sticky, messy table (d) listening to complaints
26. 26.🔍 Which is the odd one out? (a) saying thank you (b) arguing with a buyer (c) greeting with a smile (d) a clear price board
27. 27.True or false: “listening to complaints” is poor customer service. (a) False (b) True
28. 28.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) keep it quietly (d) blame the buyer
29. 29.Which of these is poor customer service? (a) sorry for a long wait (b) fixing mistakes quickly (c) giving correct change (d) a sticky, messy table
30. 30.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
31. 31.🔍 Which is the odd one out? (a) giving correct change (b) a clear price board (c) a sticky, messy table (d) sorry for a long wait
32. 32.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
33. 33.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
34. 34.True or false: “listening to complaints” is good customer service. (a) True (b) False
35. 35.True or false: “giving correct change” is good customer service. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) clean, covered food (b) a clear price board (c) giving correct change (d) dirty hands with food
37. 37.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
38. 38.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) ignore it (d) tell them to go
39. 39.🔍 Which is the odd one out? (a) serving friends first (b) ignoring a customer (c) a sticky, messy table (d) giving correct change
40. 40.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service

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