Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 430 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) serving friends first (b) saying thank you (c) a tidy stall table (d) listening to complaints
2. 2.True or false: “listening to complaints” is poor customer service. (a) True (b) False
3. 3.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) take a break (c) serve friends first (d) make them leave
4. 4.🔍 Which is the odd one out? (a) a sticky, messy table (b) hiding the prices (c) listening to complaints (d) counting change wrongly
5. 5.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
6. 6.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) blame the buyer (d) give it back, say sorry
7. 7.Which of these is good customer service? (a) rude replies (b) greeting with a smile (c) ignoring a customer (d) counting change wrongly
8. 8.True or false: “giving correct change” is poor customer service. (a) True (b) False
9. 9.Which of these is good customer service? (a) listening to complaints (b) dirty hands with food (c) a sticky, messy table (d) arguing with a buyer
10. 10.Which of these is poor customer service? (a) counting change wrongly (b) fixing mistakes quickly (c) saying thank you (d) greeting with a smile
11. 11.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
12. 12.Which of these is poor customer service? (a) saying thank you (b) ignoring a customer (c) giving correct change (d) listening to complaints
13. 13.🔍 Which is the odd one out? (a) sorry for a long wait (b) giving correct change (c) rude replies (d) clean, covered food
14. 14.Which of these is good customer service? (a) counting change wrongly (b) giving correct change (c) chatting on the phone (d) rude replies
15. 15.🔍 Which is the odd one out? (a) arguing with a buyer (b) counting change wrongly (c) a clear price board (d) ignoring a customer
16. 16.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
17. 17.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) argue (d) thank them and note it
18. 18.🔍 Which is the odd one out? (a) a clear price board (b) a tidy stall table (c) ignoring a customer (d) saying thank you
19. 19.🔍 Which is the odd one out? (a) chatting on the phone (b) hiding the prices (c) counting change wrongly (d) saying thank you
20. 20.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
21. 21.Which of these is poor customer service? (a) serving friends first (b) greeting with a smile (c) a tidy stall table (d) saying thank you
22. 22.🔍 Which is the odd one out? (a) saying thank you (b) giving correct change (c) clean, covered food (d) arguing with a buyer
23. 23.Which of these is poor customer service? (a) sorry for a long wait (b) hiding the prices (c) fixing mistakes quickly (d) a tidy stall table
24. 24.🔍 Which is the odd one out? (a) giving correct change (b) fixing mistakes quickly (c) sorry for a long wait (d) chatting on the phone
25. 25.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
26. 26.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
27. 27.🔍 Which is the odd one out? (a) listening to complaints (b) dirty hands with food (c) fixing mistakes quickly (d) a clear price board
28. 28.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) it does not (d) buyers come back
29. 29.Which of these is good customer service? (a) saying thank you (b) arguing with a buyer (c) counting change wrongly (d) rude replies
30. 30.True or false: “rude replies” is poor customer service. (a) False (b) True
31. 31.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
32. 32.Which of these is poor customer service? (a) chatting on the phone (b) a clear price board (c) a tidy stall table (d) saying thank you
33. 33.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
34. 34.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
35. 35.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
36. 36.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
37. 37.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
38. 38.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
39. 39.Which of these is good customer service? (a) a clear price board (b) hiding the prices (c) ignoring a customer (d) chatting on the phone
40. 40.Which of these is good customer service? (a) serving friends first (b) sorry for a long wait (c) dirty hands with food (d) rude replies

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