Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 44 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) a clear price board (b) dirty hands with food (c) serving friends first (d) hiding the prices
2. 2.🔍 Which is the odd one out? (a) a clear price board (b) chatting on the phone (c) clean, covered food (d) fixing mistakes quickly
3. 3.🔍 Which is the odd one out? (a) greeting with a smile (b) counting change wrongly (c) a clear price board (d) listening to complaints
4. 4.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) laugh at them (d) ignore them
5. 5.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) serve them in turn (d) make them leave
6. 6.True or false: “saying thank you” is poor customer service. (a) True (b) False
7. 7.Which of these is good customer service? (a) dirty hands with food (b) counting change wrongly (c) arguing with a buyer (d) giving correct change
8. 8.Which of these is poor customer service? (a) counting change wrongly (b) a tidy stall table (c) a clear price board (d) fixing mistakes quickly
9. 9.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) listening to complaints (c) sorry for a long wait (d) ignoring a customer
10. 10.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
11. 11.True or false: “greeting with a smile” is good customer service. (a) False (b) True
12. 12.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) keep it quietly (d) blame the buyer
13. 13.Which of these is poor customer service? (a) listening to complaints (b) serving friends first (c) sorry for a long wait (d) fixing mistakes quickly
14. 14.🔍 Which is the odd one out? (a) giving correct change (b) a sticky, messy table (c) a clear price board (d) a tidy stall table
15. 15.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
16. 16.Which of these is good customer service? (a) hiding the prices (b) arguing with a buyer (c) rude replies (d) saying thank you
17. 17.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
18. 18.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
19. 19.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
20. 20.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
21. 21.Which of these is poor customer service? (a) saying thank you (b) a sticky, messy table (c) giving correct change (d) greeting with a smile
22. 22.🔍 Which is the odd one out? (a) arguing with a buyer (b) serving friends first (c) giving correct change (d) chatting on the phone
23. 23.🔍 Which is the odd one out? (a) ignoring a customer (b) a sticky, messy table (c) sorry for a long wait (d) counting change wrongly
24. 24.🔍 Which is the odd one out? (a) listening to complaints (b) hiding the prices (c) chatting on the phone (d) ignoring a customer
25. 25.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
26. 26.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
27. 27.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) buyers come back (d) it costs a lot
28. 28.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
29. 29.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
30. 30.Which of these is good customer service? (a) rude replies (b) a sticky, messy table (c) listening to complaints (d) counting change wrongly
31. 31.🔍 Which is the odd one out? (a) giving correct change (b) a tidy stall table (c) fixing mistakes quickly (d) arguing with a buyer
32. 32.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
33. 33.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) argue (d) thank them and note it
34. 34.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
35. 35.Which of these is good customer service? (a) a sticky, messy table (b) chatting on the phone (c) sorry for a long wait (d) ignoring a customer
36. 36.True or false: “a tidy stall table” is good customer service. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) ignoring a customer (b) fixing mistakes quickly (c) arguing with a buyer (d) dirty hands with food
38. 38.Which of these is good customer service? (a) arguing with a buyer (b) a clear price board (c) rude replies (d) ignoring a customer
39. 39.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
40. 40.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids