Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 431 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
2. 2.Which of these is poor customer service? (a) a clear price board (b) sorry for a long wait (c) hiding the prices (d) greeting with a smile
3. 3.🔍 Which is the odd one out? (a) ignoring a customer (b) a tidy stall table (c) giving correct change (d) sorry for a long wait
4. 4.Which of these is good customer service? (a) rude replies (b) greeting with a smile (c) arguing with a buyer (d) a sticky, messy table
5. 5.🔍 Which is the odd one out? (a) serving friends first (b) giving correct change (c) rude replies (d) arguing with a buyer
6. 6.Which of these is poor customer service? (a) clean, covered food (b) saying thank you (c) serving friends first (d) a clear price board
7. 7.True or false: “hiding the prices” is poor customer service. (a) True (b) False
8. 8.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) ignore them (d) say sorry, add sugar
9. 9.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
10. 10.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
11. 11.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) take a break (d) serve them in turn
12. 12.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
13. 13.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) blame the buyer (d) give it back, say sorry
14. 14.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
15. 15.🔍 Which is the odd one out? (a) hiding the prices (b) serving friends first (c) a sticky, messy table (d) sorry for a long wait
16. 16.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
17. 17.Which of these is poor customer service? (a) ignoring a customer (b) sorry for a long wait (c) giving correct change (d) saying thank you
18. 18.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
19. 19.Which of these is good customer service? (a) chatting on the phone (b) serving friends first (c) fixing mistakes quickly (d) ignoring a customer
20. 20.🔍 Which is the odd one out? (a) greeting with a smile (b) a clear price board (c) dirty hands with food (d) clean, covered food
21. 21.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
22. 22.Which of these is poor customer service? (a) rude replies (b) listening to complaints (c) a clear price board (d) fixing mistakes quickly
23. 23.🔍 Which is the odd one out? (a) counting change wrongly (b) a clear price board (c) serving friends first (d) chatting on the phone
24. 24.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) thank them and note it (d) argue
25. 25.True or false: “a clear price board” is poor customer service. (a) True (b) False
26. 26.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
27. 27.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
28. 28.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
29. 29.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
30. 30.Which of these is good customer service? (a) a sticky, messy table (b) rude replies (c) giving correct change (d) hiding the prices
31. 31.True or false: “clean, covered food” is good customer service. (a) False (b) True
32. 32.Which of these is good customer service? (a) hiding the prices (b) counting change wrongly (c) saying thank you (d) arguing with a buyer
33. 33.True or false: “serving friends first” is good customer service. (a) True (b) False
34. 34.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
35. 35.True or false: “hiding the prices” is good customer service. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) chatting on the phone (b) giving correct change (c) sorry for a long wait (d) greeting with a smile
37. 37.Which of these is poor customer service? (a) a tidy stall table (b) giving correct change (c) arguing with a buyer (d) saying thank you
38. 38.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
39. 39.True or false: “serving friends first” is poor customer service. (a) False (b) True
40. 40.Which of these is poor customer service? (a) greeting with a smile (b) saying thank you (c) sorry for a long wait (d) counting change wrongly

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