Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 432 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) rude replies (b) arguing with a buyer (c) giving correct change (d) ignoring a customer
2. 2.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) thank them and note it (d) argue
3. 3.🔍 Which is the odd one out? (a) arguing with a buyer (b) rude replies (c) a sticky, messy table (d) saying thank you
4. 4.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) ignore them (d) argue with them
5. 5.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
6. 6.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
7. 7.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
8. 8.True or false: “dirty hands with food” is good customer service. (a) False (b) True
9. 9.True or false: “chatting on the phone” is good customer service. (a) False (b) True
10. 10.True or false: “a tidy stall table” is good customer service. (a) True (b) False
11. 11.Which of these is good customer service? (a) arguing with a buyer (b) a sticky, messy table (c) hiding the prices (d) clean, covered food
12. 12.🔍 Which is the odd one out? (a) saying thank you (b) clean, covered food (c) fixing mistakes quickly (d) counting change wrongly
13. 13.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
14. 14.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
15. 15.🔍 Which is the odd one out? (a) clean, covered food (b) a clear price board (c) greeting with a smile (d) hiding the prices
16. 16.🔍 Which is the odd one out? (a) a clear price board (b) dirty hands with food (c) giving correct change (d) clean, covered food
17. 17.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
18. 18.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
19. 19.Which of these is poor customer service? (a) rude replies (b) clean, covered food (c) fixing mistakes quickly (d) greeting with a smile
20. 20.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
21. 21.🔍 Which is the odd one out? (a) dirty hands with food (b) hiding the prices (c) counting change wrongly (d) greeting with a smile
22. 22.True or false: “giving correct change” is good customer service. (a) False (b) True
23. 23.🔁 Why does good service matter so much? (a) buyers come back (b) it is slower (c) it costs a lot (d) it does not
24. 24.True or false: “a clear price board” is good customer service. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) rude replies (b) listening to complaints (c) arguing with a buyer (d) ignoring a customer
26. 26.🔍 Which is the odd one out? (a) a clear price board (b) rude replies (c) greeting with a smile (d) clean, covered food
27. 27.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
28. 28.Which of these is poor customer service? (a) listening to complaints (b) a sticky, messy table (c) sorry for a long wait (d) greeting with a smile
29. 29.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
30. 30.🔍 Which is the odd one out? (a) giving correct change (b) a clear price board (c) ignoring a customer (d) a tidy stall table
31. 31.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
32. 32.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) serve them in turn (d) take a break
33. 33.True or false: “saying thank you” is good customer service. (a) True (b) False
34. 34.Which of these is poor customer service? (a) greeting with a smile (b) counting change wrongly (c) saying thank you (d) listening to complaints
35. 35.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
36. 36.🔍 Which is the odd one out? (a) rude replies (b) clean, covered food (c) serving friends first (d) counting change wrongly
37. 37.Which of these is poor customer service? (a) listening to complaints (b) clean, covered food (c) serving friends first (d) giving correct change
38. 38.Which of these is good customer service? (a) serving friends first (b) hiding the prices (c) sorry for a long wait (d) dirty hands with food
39. 39.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
40. 40.🔍 Which is the odd one out? (a) a tidy stall table (b) counting change wrongly (c) dirty hands with food (d) ignoring a customer

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