Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 433 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) arguing with a buyer (b) fixing mistakes quickly (c) dirty hands with food (d) chatting on the phone
2. 2.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) keep it quietly (c) close the stall (d) blame the buyer
3. 3.🔍 Which is the odd one out? (a) chatting on the phone (b) listening to complaints (c) ignoring a customer (d) a sticky, messy table
4. 4.🔍 Which is the odd one out? (a) chatting on the phone (b) a sticky, messy table (c) fixing mistakes quickly (d) rude replies
5. 5.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
6. 6.True or false: “clean, covered food” is good customer service. (a) False (b) True
7. 7.True or false: “giving correct change” is poor customer service. (a) True (b) False
8. 8.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) serve them in turn (d) take a break
9. 9.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) say sorry, add sugar (d) laugh at them
10. 10.🔍 Which is the odd one out? (a) sorry for a long wait (b) chatting on the phone (c) dirty hands with food (d) counting change wrongly
11. 11.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
12. 12.True or false: “giving correct change” is good customer service. (a) True (b) False
13. 13.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
14. 14.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
15. 15.🔍 Which is the odd one out? (a) chatting on the phone (b) rude replies (c) dirty hands with food (d) a clear price board
16. 16.True or false: “chatting on the phone” is good customer service. (a) True (b) False
17. 17.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
18. 18.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
19. 19.Which of these is poor customer service? (a) sorry for a long wait (b) greeting with a smile (c) listening to complaints (d) counting change wrongly
20. 20.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) tell them to go (d) ignore it
21. 21.Which of these is poor customer service? (a) saying thank you (b) fixing mistakes quickly (c) rude replies (d) clean, covered food
22. 22.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
23. 23.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
24. 24.Which of these is poor customer service? (a) a clear price board (b) saying thank you (c) fixing mistakes quickly (d) hiding the prices
25. 25.Which of these is good customer service? (a) a sticky, messy table (b) sorry for a long wait (c) serving friends first (d) ignoring a customer
26. 26.🔍 Which is the odd one out? (a) a tidy stall table (b) greeting with a smile (c) giving correct change (d) arguing with a buyer
27. 27.Which of these is good customer service? (a) hiding the prices (b) a sticky, messy table (c) a tidy stall table (d) ignoring a customer
28. 28.Which of these is good customer service? (a) ignoring a customer (b) chatting on the phone (c) rude replies (d) giving correct change
29. 29.Which of these is good customer service? (a) hiding the prices (b) counting change wrongly (c) saying thank you (d) dirty hands with food
30. 30.True or false: “a clear price board” is good customer service. (a) False (b) True
31. 31.🔍 Which is the odd one out? (a) giving correct change (b) serving friends first (c) a tidy stall table (d) greeting with a smile
32. 32.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) buyers come back (d) it costs a lot
33. 33.True or false: “dirty hands with food” is good customer service. (a) True (b) False
34. 34.True or false: “clean, covered food” is poor customer service. (a) False (b) True
35. 35.Which of these is good customer service? (a) arguing with a buyer (b) ignoring a customer (c) rude replies (d) a clear price board
36. 36.🔍 Which is the odd one out? (a) greeting with a smile (b) listening to complaints (c) counting change wrongly (d) a tidy stall table
37. 37.True or false: “rude replies” is good customer service. (a) False (b) True
38. 38.Which of these is good customer service? (a) clean, covered food (b) serving friends first (c) hiding the prices (d) chatting on the phone
39. 39.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
40. 40.Which of these is good customer service? (a) hiding the prices (b) rude replies (c) a sticky, messy table (d) greeting with a smile

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