Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 434 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) a clear price board (b) saying thank you (c) hiding the prices (d) listening to complaints
2. 2.True or false: “a tidy stall table” is good customer service. (a) True (b) False
3. 3.Which of these is good customer service? (a) serving friends first (b) ignoring a customer (c) arguing with a buyer (d) saying thank you
4. 4.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
5. 5.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
6. 6.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
7. 7.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
8. 8.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
9. 9.🔍 Which is the odd one out? (a) listening to complaints (b) a tidy stall table (c) arguing with a buyer (d) saying thank you
10. 10.🔍 Which is the odd one out? (a) dirty hands with food (b) ignoring a customer (c) a sticky, messy table (d) a tidy stall table
11. 11.True or false: “saying thank you” is good customer service. (a) True (b) False
12. 12.🔍 Which is the odd one out? (a) saying thank you (b) fixing mistakes quickly (c) rude replies (d) greeting with a smile
13. 13.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) take a break (c) make them leave (d) serve friends first
14. 14.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
15. 15.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
16. 16.Which of these is good customer service? (a) dirty hands with food (b) serving friends first (c) hiding the prices (d) clean, covered food
17. 17.True or false: “listening to complaints” is good customer service. (a) True (b) False
18. 18.🔍 Which is the odd one out? (a) dirty hands with food (b) clean, covered food (c) ignoring a customer (d) counting change wrongly
19. 19.🔍 Which is the odd one out? (a) chatting on the phone (b) greeting with a smile (c) arguing with a buyer (d) counting change wrongly
20. 20.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
21. 21.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
22. 22.True or false: “clean, covered food” is poor customer service. (a) True (b) False
23. 23.True or false: “a clear price board” is poor customer service. (a) False (b) True
24. 24.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) it does not (d) buyers come back
25. 25.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
26. 26.Which of these is good customer service? (a) counting change wrongly (b) chatting on the phone (c) greeting with a smile (d) ignoring a customer
27. 27.🔍 Which is the odd one out? (a) saying thank you (b) sorry for a long wait (c) giving correct change (d) dirty hands with food
28. 28.🔍 Which is the odd one out? (a) sorry for a long wait (b) saying thank you (c) counting change wrongly (d) a tidy stall table
29. 29.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) tell them to go (d) ignore it
30. 30.🔍 Which is the odd one out? (a) greeting with a smile (b) clean, covered food (c) chatting on the phone (d) giving correct change
31. 31.🔍 Which is the odd one out? (a) a sticky, messy table (b) giving correct change (c) listening to complaints (d) saying thank you
32. 32.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
33. 33.Which of these is poor customer service? (a) clean, covered food (b) a clear price board (c) hiding the prices (d) listening to complaints
34. 34.Which of these is poor customer service? (a) clean, covered food (b) a clear price board (c) a sticky, messy table (d) a tidy stall table
35. 35.Which of these is poor customer service? (a) saying thank you (b) giving correct change (c) counting change wrongly (d) listening to complaints
36. 36.Which of these is good customer service? (a) a tidy stall table (b) dirty hands with food (c) serving friends first (d) counting change wrongly
37. 37.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) listening to complaints (b) serving friends first (c) a tidy stall table (d) saying thank you
39. 39.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
40. 40.True or false: “greeting with a smile” is good customer service. (a) True (b) False

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