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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 435 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

NameDateTime takenScore ___ / 40
  1. 1.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
  2. 2.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
  3. 3.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) blame the buyer (d) close the stall
  4. 4.🔍 Which is the odd one out? (a) listening to complaints (b) sorry for a long wait (c) chatting on the phone (d) fixing mistakes quickly
  5. 5.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) clean, covered food (c) greeting with a smile (d) hiding the prices
  6. 6.True or false: “giving correct change” is good customer service. (a) False (b) True
  7. 7.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
  8. 8.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
  9. 9.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
  10. 10.True or false: “serving friends first” is good customer service. (a) True (b) False
  11. 11.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
  12. 12.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve them in turn (d) serve friends first
  13. 13.Which of these is poor customer service? (a) sorry for a long wait (b) chatting on the phone (c) fixing mistakes quickly (d) clean, covered food
  14. 14.Which of these is poor customer service? (a) greeting with a smile (b) clean, covered food (c) arguing with a buyer (d) saying thank you
  15. 15.True or false: “a clear price board” is poor customer service. (a) True (b) False
  16. 16.🔍 Which is the odd one out? (a) giving correct change (b) counting change wrongly (c) listening to complaints (d) a tidy stall table
  17. 17.🔍 Which is the odd one out? (a) giving correct change (b) clean, covered food (c) dirty hands with food (d) listening to complaints
  18. 18.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
  19. 19.True or false: “clean, covered food” is good customer service. (a) True (b) False
  20. 20.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
  21. 21.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) tell them to go (d) argue
  22. 22.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
  23. 23.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
  24. 24.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
  25. 25.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
  26. 26.Which of these is good customer service? (a) serving friends first (b) listening to complaints (c) a sticky, messy table (d) counting change wrongly
  27. 27.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
  28. 28.🔍 Which is the odd one out? (a) saying thank you (b) arguing with a buyer (c) ignoring a customer (d) hiding the prices
  29. 29.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
  30. 30.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
  31. 31.🔍 Which is the odd one out? (a) ignoring a customer (b) giving correct change (c) arguing with a buyer (d) rude replies
  32. 32.🔍 Which is the odd one out? (a) a sticky, messy table (b) fixing mistakes quickly (c) serving friends first (d) ignoring a customer
  33. 33.True or false: “clean, covered food” is poor customer service. (a) True (b) False
  34. 34.True or false: “rude replies” is good customer service. (a) True (b) False
  35. 35.True or false: “greeting with a smile” is good customer service. (a) True (b) False
  36. 36.Which of these is good customer service? (a) rude replies (b) dirty hands with food (c) giving correct change (d) chatting on the phone
  37. 37.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
  38. 38.🔍 Which is the odd one out? (a) clean, covered food (b) counting change wrongly (c) chatting on the phone (d) ignoring a customer
  39. 39.Which of these is poor customer service? (a) greeting with a smile (b) listening to complaints (c) dirty hands with food (d) a tidy stall table
  40. 40.True or false: “greeting with a smile” is poor customer service. (a) True (b) False

Answer key

  1. False
  2. poor service
  3. give it back, say sorry
  4. chatting on the phone
  5. hiding the prices
  6. True
  7. good service
  8. good service
  9. poor service
  10. False
  11. poor service
  12. serve them in turn
  13. chatting on the phone
  14. arguing with a buyer
  15. False
  16. counting change wrongly
  17. dirty hands with food
  18. good service
  19. True
  20. good service
  21. thank them and note it
  22. poor service
  23. good service
  24. True
  25. True
  26. listening to complaints
  27. True
  28. saying thank you
  29. True
  30. poor service
  31. giving correct change
  32. fixing mistakes quickly
  33. False
  34. False
  35. True
  36. giving correct change
  37. poor service
  38. clean, covered food
  39. dirty hands with food
  40. False

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