Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 436 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) rude replies (b) saying thank you (c) clean, covered food (d) a clear price board
2. 2.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
3. 3.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
4. 4.Which of these is good customer service? (a) greeting with a smile (b) rude replies (c) chatting on the phone (d) ignoring a customer
5. 5.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) say sorry, add sugar (d) argue with them
6. 6.Which of these is good customer service? (a) a clear price board (b) a sticky, messy table (c) counting change wrongly (d) arguing with a buyer
7. 7.Which of these is poor customer service? (a) giving correct change (b) arguing with a buyer (c) a clear price board (d) listening to complaints
8. 8.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
9. 9.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
10. 10.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
11. 11.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
12. 12.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) make them leave (d) serve them in turn
13. 13.True or false: “saying thank you” is poor customer service. (a) True (b) False
14. 14.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
15. 15.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
16. 16.Which of these is good customer service? (a) a sticky, messy table (b) saying thank you (c) hiding the prices (d) ignoring a customer
17. 17.True or false: “serving friends first” is good customer service. (a) True (b) False
18. 18.Which of these is poor customer service? (a) listening to complaints (b) sorry for a long wait (c) saying thank you (d) rude replies
19. 19.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
20. 20.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
21. 21.Which of these is poor customer service? (a) saying thank you (b) sorry for a long wait (c) listening to complaints (d) dirty hands with food
22. 22.🔍 Which is the odd one out? (a) clean, covered food (b) listening to complaints (c) arguing with a buyer (d) greeting with a smile
23. 23.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
24. 24.🔍 Which is the odd one out? (a) giving correct change (b) chatting on the phone (c) hiding the prices (d) counting change wrongly
25. 25.Which of these is good customer service? (a) giving correct change (b) counting change wrongly (c) serving friends first (d) ignoring a customer
26. 26.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
27. 27.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
28. 28.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
29. 29.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
30. 30.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) give it back, say sorry (d) close the stall
31. 31.Which of these is good customer service? (a) chatting on the phone (b) hiding the prices (c) fixing mistakes quickly (d) a sticky, messy table
32. 32.🔍 Which is the odd one out? (a) chatting on the phone (b) counting change wrongly (c) rude replies (d) sorry for a long wait
33. 33.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) thank them and note it (d) argue
34. 34.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
35. 35.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
36. 36.🔍 Which is the odd one out? (a) a clear price board (b) saying thank you (c) chatting on the phone (d) greeting with a smile
37. 37.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) buyers come back (d) it is slower
38. 38.True or false: “hiding the prices” is good customer service. (a) True (b) False
39. 39.True or false: “giving correct change” is good customer service. (a) False (b) True
40. 40.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service

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