Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 437 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) dirty hands with food (b) listening to complaints (c) arguing with a buyer (d) counting change wrongly
2. 2.Which of these is good customer service? (a) fixing mistakes quickly (b) rude replies (c) chatting on the phone (d) a sticky, messy table
3. 3.Which of these is poor customer service? (a) clean, covered food (b) giving correct change (c) counting change wrongly (d) greeting with a smile
4. 4.Which of these is poor customer service? (a) greeting with a smile (b) chatting on the phone (c) a clear price board (d) saying thank you
5. 5.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve them in turn (c) take a break (d) serve friends first
6. 6.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
7. 7.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
8. 8.True or false: “saying thank you” is good customer service. (a) False (b) True
9. 9.Which of these is poor customer service? (a) serving friends first (b) listening to complaints (c) fixing mistakes quickly (d) a clear price board
10. 10.Which of these is good customer service? (a) listening to complaints (b) rude replies (c) dirty hands with food (d) a sticky, messy table
11. 11.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) say sorry, add sugar (d) ignore them
12. 12.🔍 Which is the odd one out? (a) saying thank you (b) serving friends first (c) giving correct change (d) greeting with a smile
13. 13.True or false: “listening to complaints” is poor customer service. (a) False (b) True
14. 14.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
15. 15.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
16. 16.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) it does not (d) buyers come back
17. 17.🔍 Which is the odd one out? (a) saying thank you (b) rude replies (c) sorry for a long wait (d) giving correct change
18. 18.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) dirty hands with food (c) hiding the prices (d) chatting on the phone
19. 19.Which of these is good customer service? (a) a sticky, messy table (b) ignoring a customer (c) greeting with a smile (d) hiding the prices
20. 20.True or false: “giving correct change” is good customer service. (a) True (b) False
21. 21.Which of these is good customer service? (a) rude replies (b) giving correct change (c) hiding the prices (d) serving friends first
22. 22.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
23. 23.🔍 Which is the odd one out? (a) clean, covered food (b) hiding the prices (c) a sticky, messy table (d) serving friends first
24. 24.True or false: “rude replies” is good customer service. (a) False (b) True
25. 25.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) keep it quietly (d) blame the buyer
26. 26.🔍 Which is the odd one out? (a) counting change wrongly (b) sorry for a long wait (c) clean, covered food (d) a tidy stall table
27. 27.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
28. 28.🔍 Which is the odd one out? (a) a clear price board (b) saying thank you (c) hiding the prices (d) sorry for a long wait
29. 29.🔍 Which is the odd one out? (a) sorry for a long wait (b) ignoring a customer (c) hiding the prices (d) chatting on the phone
30. 30.Which of these is poor customer service? (a) clean, covered food (b) giving correct change (c) a clear price board (d) dirty hands with food
31. 31.Which of these is good customer service? (a) clean, covered food (b) a sticky, messy table (c) dirty hands with food (d) arguing with a buyer
32. 32.True or false: “listening to complaints” is good customer service. (a) False (b) True
33. 33.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
34. 34.🔍 Which is the odd one out? (a) clean, covered food (b) a clear price board (c) dirty hands with food (d) saying thank you
35. 35.🔍 Which is the odd one out? (a) a clear price board (b) chatting on the phone (c) serving friends first (d) counting change wrongly
36. 36.🔍 Which is the odd one out? (a) giving correct change (b) a sticky, messy table (c) clean, covered food (d) listening to complaints
37. 37.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
38. 38.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) thank them and note it (d) tell them to go
39. 39.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
40. 40.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service

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