Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 438 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) ignoring a customer (b) rude replies (c) clean, covered food (d) dirty hands with food
2. 2.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) it does not (d) buyers come back
3. 3.True or false: “a clear price board” is poor customer service. (a) True (b) False
4. 4.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
5. 5.🔍 Which is the odd one out? (a) rude replies (b) a tidy stall table (c) counting change wrongly (d) hiding the prices
6. 6.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) thank them and note it (d) ignore it
7. 7.Which of these is poor customer service? (a) fixing mistakes quickly (b) clean, covered food (c) sorry for a long wait (d) rude replies
8. 8.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
9. 9.Which of these is good customer service? (a) chatting on the phone (b) arguing with a buyer (c) listening to complaints (d) serving friends first
10. 10.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) argue with them (d) laugh at them
11. 11.🔍 Which is the odd one out? (a) a clear price board (b) fixing mistakes quickly (c) a sticky, messy table (d) greeting with a smile
12. 12.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
13. 13.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
14. 14.🔍 Which is the odd one out? (a) saying thank you (b) giving correct change (c) listening to complaints (d) counting change wrongly
15. 15.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
16. 16.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
17. 17.Which of these is good customer service? (a) rude replies (b) greeting with a smile (c) chatting on the phone (d) a sticky, messy table
18. 18.Which of these is poor customer service? (a) listening to complaints (b) arguing with a buyer (c) saying thank you (d) clean, covered food
19. 19.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
20. 20.True or false: “clean, covered food” is good customer service. (a) False (b) True
21. 21.Which of these is poor customer service? (a) giving correct change (b) hiding the prices (c) sorry for a long wait (d) saying thank you
22. 22.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
23. 23.🔍 Which is the odd one out? (a) listening to complaints (b) saying thank you (c) giving correct change (d) arguing with a buyer
24. 24.Which of these is poor customer service? (a) counting change wrongly (b) a tidy stall table (c) a clear price board (d) giving correct change
25. 25.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) take a break (c) serve friends first (d) make them leave
26. 26.True or false: “saying thank you” is good customer service. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) counting change wrongly (b) ignoring a customer (c) greeting with a smile (d) arguing with a buyer
28. 28.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
29. 29.True or false: “giving correct change” is good customer service. (a) True (b) False
30. 30.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
31. 31.🔍 Which is the odd one out? (a) hiding the prices (b) fixing mistakes quickly (c) ignoring a customer (d) arguing with a buyer
32. 32.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
33. 33.🔍 Which is the odd one out? (a) greeting with a smile (b) sorry for a long wait (c) listening to complaints (d) chatting on the phone
34. 34.True or false: “rude replies” is poor customer service. (a) False (b) True
35. 35.Which of these is good customer service? (a) giving correct change (b) chatting on the phone (c) rude replies (d) hiding the prices
36. 36.True or false: “rude replies” is good customer service. (a) False (b) True
37. 37.🔍 Which is the odd one out? (a) giving correct change (b) clean, covered food (c) fixing mistakes quickly (d) serving friends first
38. 38.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) blame the buyer (d) give it back, say sorry
39. 39.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
40. 40.True or false: “giving correct change” is poor customer service. (a) True (b) False

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