Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 439 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) arguing with a buyer (b) a tidy stall table (c) rude replies (d) serving friends first
2. 2.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
3. 3.Which of these is good customer service? (a) chatting on the phone (b) a sticky, messy table (c) clean, covered food (d) hiding the prices
4. 4.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
5. 5.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) rude replies (c) ignoring a customer (d) serving friends first
6. 6.Which of these is poor customer service? (a) fixing mistakes quickly (b) rude replies (c) sorry for a long wait (d) a clear price board
7. 7.Which of these is good customer service? (a) a sticky, messy table (b) saying thank you (c) counting change wrongly (d) chatting on the phone
8. 8.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
9. 9.🔍 Which is the odd one out? (a) ignoring a customer (b) sorry for a long wait (c) rude replies (d) arguing with a buyer
10. 10.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve friends first (d) serve them in turn
11. 11.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
12. 12.🔍 Which is the odd one out? (a) counting change wrongly (b) fixing mistakes quickly (c) listening to complaints (d) sorry for a long wait
13. 13.🔍 Which is the odd one out? (a) saying thank you (b) clean, covered food (c) rude replies (d) a clear price board
14. 14.True or false: “rude replies” is good customer service. (a) False (b) True
15. 15.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) buyers come back (d) it does not
16. 16.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
17. 17.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
18. 18.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
19. 19.Which of these is poor customer service? (a) a clear price board (b) arguing with a buyer (c) fixing mistakes quickly (d) greeting with a smile
20. 20.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
21. 21.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) keep it quietly (d) give it back, say sorry
22. 22.🔍 Which is the odd one out? (a) ignoring a customer (b) fixing mistakes quickly (c) a tidy stall table (d) clean, covered food
23. 23.🔍 Which is the odd one out? (a) ignoring a customer (b) chatting on the phone (c) a sticky, messy table (d) giving correct change
24. 24.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) say sorry, add sugar (d) ignore them
25. 25.Which of these is good customer service? (a) hiding the prices (b) ignoring a customer (c) greeting with a smile (d) rude replies
26. 26.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
27. 27.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
28. 28.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
29. 29.True or false: “saying thank you” is poor customer service. (a) True (b) False
30. 30.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
31. 31.Which of these is poor customer service? (a) saying thank you (b) counting change wrongly (c) a clear price board (d) a tidy stall table
32. 32.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
33. 33.Which of these is good customer service? (a) a clear price board (b) hiding the prices (c) a sticky, messy table (d) dirty hands with food
34. 34.Which of these is good customer service? (a) ignoring a customer (b) listening to complaints (c) a sticky, messy table (d) dirty hands with food
35. 35.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
36. 36.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
37. 37.Which of these is poor customer service? (a) fixing mistakes quickly (b) a clear price board (c) ignoring a customer (d) greeting with a smile
38. 38.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
39. 39.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
40. 40.Which of these is poor customer service? (a) greeting with a smile (b) serving friends first (c) giving correct change (d) a clear price board

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