Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 440 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) giving correct change (b) saying thank you (c) clean, covered food (d) ignoring a customer
2. 2.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
3. 3.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
4. 4.Which of these is poor customer service? (a) saying thank you (b) listening to complaints (c) a sticky, messy table (d) a tidy stall table
5. 5.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
6. 6.True or false: “giving correct change” is good customer service. (a) True (b) False
7. 7.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) thank them and note it (d) tell them to go
8. 8.True or false: “clean, covered food” is poor customer service. (a) True (b) False
9. 9.True or false: “ignoring a customer” is good customer service. (a) False (b) True
10. 10.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
11. 11.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
12. 12.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) say sorry, add sugar (d) argue with them
13. 13.🔍 Which is the odd one out? (a) a clear price board (b) saying thank you (c) chatting on the phone (d) greeting with a smile
14. 14.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
15. 15.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
16. 16.Which of these is poor customer service? (a) sorry for a long wait (b) serving friends first (c) giving correct change (d) fixing mistakes quickly
17. 17.🔍 Which is the odd one out? (a) arguing with a buyer (b) a sticky, messy table (c) clean, covered food (d) chatting on the phone
18. 18.🔁 Why does good service matter so much? (a) buyers come back (b) it does not (c) it is slower (d) it costs a lot
19. 19.Which of these is poor customer service? (a) clean, covered food (b) giving correct change (c) counting change wrongly (d) fixing mistakes quickly
20. 20.🔍 Which is the odd one out? (a) hiding the prices (b) a sticky, messy table (c) rude replies (d) fixing mistakes quickly
21. 21.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
22. 22.🔍 Which is the odd one out? (a) chatting on the phone (b) greeting with a smile (c) ignoring a customer (d) rude replies
23. 23.Which of these is poor customer service? (a) a clear price board (b) greeting with a smile (c) ignoring a customer (d) sorry for a long wait
24. 24.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) give it back, say sorry (d) blame the buyer
25. 25.Which of these is poor customer service? (a) giving correct change (b) dirty hands with food (c) clean, covered food (d) sorry for a long wait
26. 26.Which of these is good customer service? (a) greeting with a smile (b) dirty hands with food (c) arguing with a buyer (d) ignoring a customer
27. 27.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
28. 28.🔍 Which is the odd one out? (a) clean, covered food (b) listening to complaints (c) serving friends first (d) fixing mistakes quickly
29. 29.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
30. 30.Which of these is poor customer service? (a) giving correct change (b) saying thank you (c) a tidy stall table (d) chatting on the phone
31. 31.🔍 Which is the odd one out? (a) chatting on the phone (b) saying thank you (c) rude replies (d) ignoring a customer
32. 32.Which of these is good customer service? (a) hiding the prices (b) counting change wrongly (c) chatting on the phone (d) a tidy stall table
33. 33.Which of these is good customer service? (a) chatting on the phone (b) rude replies (c) counting change wrongly (d) clean, covered food
34. 34.🔍 Which is the odd one out? (a) ignoring a customer (b) hiding the prices (c) giving correct change (d) chatting on the phone
35. 35.🔍 Which is the odd one out? (a) a tidy stall table (b) hiding the prices (c) ignoring a customer (d) dirty hands with food
36. 36.Which of these is good customer service? (a) arguing with a buyer (b) giving correct change (c) ignoring a customer (d) hiding the prices
37. 37.True or false: “listening to complaints” is good customer service. (a) True (b) False
38. 38.True or false: “saying thank you” is good customer service. (a) True (b) False
39. 39.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
40. 40.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids